Megan Knight
Bono,AR
Summary
Determined Center Director with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
12
12
years of professional experience
Work History
Center Manager
BPL Plasma
02.2022 - 11.2023
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Directed and Oversaw daily discrepancies, inventory, center finances, customer complaints, marketing, payroll, scheduling, attendance, and managed daily operations.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Reduced operational risks while organizing data to forecast performance trends.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Tracked trends and suggested enhancements to both challenge and refine company's KPIs.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
Assistant Manager
Biotest Pharmaceuticals Corporation
03.2015 - 11.2021
- Assists with operational management of a Plasma Collection Center, ensuring compliance with all applicable policies and regulations and overall performance and profitability of the center
- Acts on behalf of the Center Manager in his absence, may manage the center alone for days at a time.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring punctuality.
- Mentored team members to enhance professional development and accountability in workplace.
- Directed New Hire Onboarding, oversaw training for over 100 employees, and defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Cath Lab Tech
Conway Regional Hospital
01.2014 - 01.2015
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bank Teller
Centennial Bank
01.2012 - 01.2014
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Monitored and reported suspicious activity in line with bank security policies.
- Reconciled cash drawer and resolved discrepancies.
- Maintained friendly and professional customer interactions.
- Streamlined teller operations for better workflow by implementing time-management strategies.
Education
Associate - General Studies/Psychology
UACCM
Morrilton, ARBachelor's - Business
UALR
Skills
- Resource Allocation
- Sound Judgment
- Budget Development
- Employee Development
- Training Management
- Process Improvements
- Performance Evaluation and Monitoring
- Schedule Management
- Customer Relations
- Operations Management
Timeline
Center Manager
BPL Plasma
02.2022 - 11.2023
Assistant Manager
Biotest Pharmaceuticals Corporation
03.2015 - 11.2021
Cath Lab Tech
Conway Regional Hospital
01.2014 - 01.2015
Bank Teller
Centennial Bank
01.2012 - 01.2014
Associate - General Studies/Psychology
UACCM
Bachelor's - Business
UALR