Megan Knight

• Provided high-level administrative support by managing and processing customer purchase orders through the ERP system, ensuring accuracy and timely confirmations.
• Maintained up-to-date records of all transactions and communications, supporting smooth operations and clear documentation.
• Communicated effectively across departments-manufacturing, engineering, and quality-to coordinate schedules and ensure alignment with customer requirements.
• Monitored project and order timelines, proactively escalating delays or urgent requests to appropriate teams to maintain workflow efficiency.
• Reviewed order details for pricing and cost accuracy; flagged discrepancies to the appropriate teams to support budget control and pricing compliance.
• Handled revision updates and document control when customer specifications changed, initiating internal processes to reflect updated information.
• Ensured compliance with customer quality standards by facilitating communication between departments and maintaining proper documentation flow.
• Analyzed sales data and customer accounts to support reporting needs and identify opportunities for process improvements.
• Supported team goals by tracking key metrics, organizing internal information, and contributing to customer satisfaction initiatives.

• Measure landscape/properties using a satellite image via Property Intel
• Generate numbers that align with the measurements, customers' needs, as well as the companies, using a software called Aspire
• Regularly meet and communicate with Branch, Production Managers, and Business Developers
• Demonstrate flexibility by serving multiple branches at a time
• Drive to job sites to ensure the accuracy of proposals
• Assist with snow storms when in season

Built strong, long-term relationships with internal partners and external customers.

• Organized meetings and events to enhance collaboration across teams.
• Presented new information effectively to clients and staff.
• Managed crew scheduling and proposal development to optimize operations.
• Maintained high-quality service performance while representing the company to clients..
• Tracked all spending meticulously to ensure budget adherence.
• Hosted virtual and in-person events to promote engagement and productivity.
• Designed learning modules for new hires to improve role comprehension.

• Effectively building strong, long-term relationships with both internal partners and external customers.
• Set up meetings and events.
• Demonstrate excellent communication, organization, and follow-up skills in all their interactions with others.
• Present new information to clients and staff.
• Build proposals, manage crew scheduling.
• Maintain high-quality performance of services needed while remaining the 'face of the company' for clients.
• President of Culture Committee within the Company.
• Keeps track of any and all spending.
• Responsible for communicating all events to the entire floor.
• Hosts virtual and real-time events.
• Organizes game plans and assigns team members specific assignments to facilitate duties.
• Train new hires to take phone calls in a fast-paced environment.
• Designed Learning Modules for new hires so they could better understand their roles.
• Consistently met and collaborated with upper management for clarification on updates and changes that need to be implemented in upcoming trainings.
• Continuously stayed knowledgeable of updated design platforms.
• Assisted in designing and editing cross-company presentations.
• Interacted with teammates to promote a sense of belonging and productivity.
• Provide coaching to provide better performance and standards as well as build relationships along the way.
• Assist with engaging with team members daily to ensure happiness, productivity, and understanding of procedures.
• Event planning to engage and promote workflow. While also handling and managing project balances.
• Provided Team Meetings with my teammates on a regular basis to help them down the road to success.
• Assisted and presented in many different training sessions while also providing side-by-side examples when needed.
• Cross-trained in senior, home & and auto, as well as life for outbound.
• Consistently performed as a top-level producer.
• Adapted to changing scripts and scheduling if/when needed.
• Volunteered to assist management with side projects.

• Developed event timelines to ensure seamless execution of activities.
• Collaborated with clients to capture vision and preferences.
• Managed budgets and tracked expenses for multiple events.
• Created promotional materials to engage attendees and sponsors.
• Facilitated communication among teams to align on event goals.
• Researched current trends in event planning to enhance offerings.
• Assisted in training staff on event planning processes and tools.
• Coordinated vendor management, ensuring timely fulfillment of requirements.