Megan Knutson
Albany,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Billing Specialist/Coder
Oregon Eye Surgery Center
11.2020 - 03.2023
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
Patient Access Representative
Sacred Heart Medical Center at RiverBend
10.2015 - 07.2020
- Greeted and assisted patients with check-in procedures.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Registrar
Providence Willamette Falls Medical Center
10.2014 - 07.2015
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory requests to correct clinical staff members.
Customer Service
Kohl's
10.2012 - 09.2014
- Provided pre- and post-sales customer service and support.
- Greeted customers and provided outstanding customer service.
- Worked with customer service representatives to handle escalated customer issues.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer service issues related to pricing or discounts.
Education
Moorpark Community College
Moorpark06.2014
Simi Valley High School
Simi Valley06.2012
Skills
- Claims Processing
- Payment Posting
- Customer Engagement
- Attention to Detail
- Organizational Skills
- Data Entry Proficiency
- Multitasking Capabilities
- Insurance Verification
- Medical Billing Expertise
- Billing Systems and Software- Athena Health, NexTech, Centricity GE, EPIC, Microsoft Excel, and Microsoft Word
Personal Information
Megan Knutson, 805-624-0441, 350 Timber Ridge St NE Apt 347, Albany, OR, 97322, megan.knutson@ymail.com
Timeline
Billing Specialist/Coder
Oregon Eye Surgery Center
11.2020 - 03.2023
Patient Access Representative
Sacred Heart Medical Center at RiverBend
10.2015 - 07.2020
Patient Registrar
Providence Willamette Falls Medical Center
10.2014 - 07.2015
Customer Service
Kohl's
10.2012 - 09.2014
Moorpark Community College
Simi Valley High School
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