Megan Koch
Heber,UT
Summary
Dynamic Restaurant Manager with a passion for delivering exceptional hospitality and enhancing guest experiences. Expertise in developing and training front-of-house and back-of-house teams, fostering a positive work environment that boosts morale and retention. Proven track record of driving guest satisfaction while contributing to increased profitability through effective leadership and operational excellence. Committed to creating memorable dining experiences that encourage repeat visits.
Overview
21
21
years of professional experience
Work History
Assistant General Manager & Event Coordinator
The Lakehouse At Deer Creek
06.2025 - Current
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
General Manager
Westside Concepts, Coper & Sage Fine Dining
02.2022 - 05.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
Charlies Sports Bar & Grill
08.2018 - 02.2022
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Event Coordinator
The Stratosphere, Top of the World
03.2014 - 08.2018
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
Regional Gaming Manager
Beckers Gaming Inc.
11.2004 - 03.2014
- Directed gaming operations across multiple locations.
- Adhered to the Gaming Commission Regulation Guideline
- Advised upper management on industry trends and competitor analysis, informing strategic decision-making processes for market positioning.
Education
Orange Coast College
Costa Mesa, CA01.2002
Skills
- Net operating income assessment
- POS systems expertise
- Labor cost analysis and P&L management
- Customer loyalty enhancement
- Training and coaching
- Inventory control
- Verbal and written communication
Timeline
Assistant General Manager & Event Coordinator
The Lakehouse At Deer Creek
06.2025 - Current
General Manager
Westside Concepts, Coper & Sage Fine Dining
02.2022 - 05.2025
General Manager
Charlies Sports Bar & Grill
08.2018 - 02.2022
Event Coordinator
The Stratosphere, Top of the World
03.2014 - 08.2018
Regional Gaming Manager
Beckers Gaming Inc.
11.2004 - 03.2014
Orange Coast College