Megan Kravetz
Denver,CO
Summary
Hospitality professional prepared to deliver exceptional service and enhance guest experiences. Proven ability to handle dynamic environments while maintaining focus on teamwork and achieving outstanding results. Known for excellent communication skills and adaptability to meet changing needs.
Knowledgeable with strong background in customer service and hospitality. Adept at creating memorable experiences and maintaining high levels of guest satisfaction. Demonstrated ability to work well under pressure and effectively manage multiple tasks in fast-paced environment.
Experienced with providing top-tier customer service and creating welcoming atmosphere. Utilizes effective communication to ensure guest satisfaction and smooth operations. Knowledge of teamwork and adaptability essential for success in dynamic environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bottle Girl
Scarletts Cabaret
07.2024 - Current
- Maintained a clean, organized, and inviting table area for an enjoyable guest experience.
- Streamlined service processes by coordinating efficiently with bartenders and support staff.
- Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Displayed extensive knowledge of available products, offering informed suggestions based on client preferences.
- Supported team members during high-volume periods, demonstrating effective multitasking skills.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Provided exceptional customer service to high-profile clients, ensuring satisfaction and promoting positive word-of-mouth referrals.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
- Maintained composure under pressure during peak hours, consistently delivering exceptional service even in high-stress situations.
Server
Sportsbook Bar and Grill
05.2024 - 07.2024
Server
Hooters
04.2022 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Interacted a lot with guests
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
Bartender
Hooters
04.2022 - 05.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Host
Longhorn Steakhouse
01.2019 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Architecture
University of Colorado Denver
Denver, CO05-2028
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05-2022
Skills
- Food Running
- Food Service
- Payment Processing
- Menu Memorization
- Beverage Preparation
- Suggestive Selling
- Handling Difficult Customers
- Service-oriented mindset
- Extensive beer knowledge
- Wine and liquor expertise
- Customer Service
- Engaging personality
- Organizational ability
- Safe serving knowledge
- Outstanding customer service
- Cash Register Operation
- New Hire Training
- Identification verification
- Cash and credit transactions
- Professional Appearance
- Strong communication skills
- Exceptional customer service
- Food safety training
- Alcohol awareness certification
- Time management
- Reliable and responsible
- Multitasking
- Excellent communication
- Active listening
- Cash handling
Certification
TIPS Certified
Alcohol Training Course
Contact Information
Phone Number: (720) 985-6474
Email: megankravetz@gmail.com
Languages
English
Native or Bilingual
Timeline
Bottle Girl
Scarletts Cabaret
07.2024 - Current
Server
Sportsbook Bar and Grill
05.2024 - 07.2024
Server
Hooters
04.2022 - 05.2024
Bartender
Hooters
04.2022 - 05.2024
Host
Longhorn Steakhouse
01.2019 - 03.2020
Bachelor of Arts - Architecture
University of Colorado Denver
High School Diploma -
Cherry Creek High School
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