MEGAN KUDERA
Mishawaka,IN
Summary
Energetic and dependable professional with strong background in customer service and administrative support. Strong work ethic, task oriented, and solid interpersonal skills. Possesses ability to adapt to the demands of diverse and challenging workload. Excellent communication, relationship skills and able to effectively interact with all levels and types of individuals.
Overview
19
19
years of professional experience
Work History
Sales Associate
Ziker Cleaners
04.2025 - Current
- Build relationships with customers to encourage repeat business.
- Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
- Answer customer questions about available services and product care.
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
Guest Services Team Member
University of Notre Dame
03.2024 - Current
- Welcome guests to campus, provide information, transport (via golf cart) and deliver strong customer service during special events and football weekends.
Usher
University of Notre Dame
11.2023 - Current
- Interact with customers, address or resolve any issues, and answer questions.
- Direct ticket holders to seats and facility locations with friendliness and professionalism.
Seasonal Cashier and Sales Associate
TJ Maxx
11.2022 - 01.2023
- Connected with customers to support positive transaction experiences, and address service concerns.
- Processed credit, debit card, and cash transactions correctly, and provided accurate change to customers.
- Processed refunds and exchanges in accordance with company policy. Opened TJX rewards credit cards.
Independent Distributor
Young Living Essential Oils
01.2015 - 01.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Explained details about pricing and choices with customers.
- Maintained accurate accounts by documenting orders, collecting payments, and issuing receipts for every purchase.
Case Manager and Skills Training Specialist
Oaklawn
01.2007 - 06.2011
- Interacted with clients, identified challenges, and set goals.
- Designed and executed programs to support client issues, to improve social interaction.
- Maintained accurate, detailed, and confidential files for each assigned client.
Education
BA - Applied Conflict Management
Kent State University
Skills
- Customer Service
- Organization
- Team-oriented
- Business relationships
- Technical: Word, Excel, Google Docs
- Time Management
- Communication
- Multi-tasking
- Problem Solving
Timeline
Sales Associate
Ziker Cleaners
04.2025 - Current
Guest Services Team Member
University of Notre Dame
03.2024 - Current
Usher
University of Notre Dame
11.2023 - Current
Seasonal Cashier and Sales Associate
TJ Maxx
11.2022 - 01.2023
Independent Distributor
Young Living Essential Oils
01.2015 - 01.2020
Case Manager and Skills Training Specialist
Oaklawn
01.2007 - 06.2011
BA - Applied Conflict Management
Kent State University
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