Megan Kuhnsman
Longmont
Summary
Office Administrator with over 20 years of experience providing administrative support to over 50 staff members and interfacing with facility management. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Tech savvy and efficiency focused.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Longmont Small Animal Hospital and Urgent Care
Longmont
11.2022 - Current
- Create a warm, friendly, and welcoming environment for clients and patients. Facilitate clients’ appointments as a liaison between the client and the rest of the hospital throughout their visit. Offer client assistance when needed whenever possible. Managing client records in veterinary software, processing pet insurance requests, scanning documents, and updating client/patient contact and vaccination information. Generating accurate invoices, processing payments, handling petty cash, and providing estimates for services. Educating clients on preventative care, pet food, and medication; discharging patients with proper instructions; and dispensing medication under doctor supervision.
Office & Service Operations Manager
Lawn Care Plus, Inc
09.2020 - Current
- Responsible for organizing and auditing commercial and residential client accounts. Route incoming work orders and purchase orders and create jobs in Jobber interface system. Facilitate all field management and communication. Track time/materials and closing work orders in client web portals. Responds to client inquiries via phone/email/text. Prepare and return estimates in timely manner. Prepare reports utilized for invoicing and accounting.
- Remote
Medical Receptionist
AFC Urgent Care
Louisville
11.2020 - 04.2021
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents. Register patients and collect and update patient records in an accurate and timely manner. Verify insurance, and determine, collect, and process patient co-payments. Triage patients to ensure effective and efficient patient flow. Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures. Ensure patient flow is speedy and organized. Enter and balance daily patient charges (cash, check, credit cards); scan charts and ensure patient files and charges are complete and accurate. Answer incoming calls in a professional manner – forward call or take message as appropriate.
Education
Bachelor of Nursing -
Denver School of Nursing
Denver, CO03.2013
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- Proficient in EMR systems
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Time management
- Customer service
- Team leadership
- Decision-making
Timeline
Customer Service Representative
Longmont Small Animal Hospital and Urgent Care
11.2022 - Current
Medical Receptionist
AFC Urgent Care
11.2020 - 04.2021
Office & Service Operations Manager
Lawn Care Plus, Inc
09.2020 - Current
Bachelor of Nursing -
Denver School of Nursing