Megan K Walker
Jackson,MO
Summary
Regional Director of Operations: coordinate rehabilitation services and help patients improve their lives. Promotes organization values, recruiting and training staff, developing therapy strategies, evaluating patient care, and cultivating relationships with college of health related professions. Top priorities: organization and planning, leadership, being able to work under pressure, confidentiality, and a positive attitude.
Overview
16
16
years of professional experience
Work History
Regional Director of Operations and Home Health Ad
Sovereign Healthcare Group
12.2021 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Set team and individual KPIs and provided regular, actionable feedback.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw day-to-day production activities in accordance with business objectives.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Running day to day business for home health company.
- Running day to day operations management for our corporate office for new hires, payroll, and compliance.
- In addition to home health and corporate office management; Regional Director for 9 SNFs from STL to Missouri bootheel near Arkansas boarder, over to Poplar Bluff.
- Consistent help cover speech therapy treatments across home health and SNFs to ensure patient needs and improve outcomes.
Director of Rehabilitation
SSM Health Homeward Bound
08.2015 - Current
- Directed staff of PT's OT's, Speech pathologists, aides, office staff
- Managed department budget
- Monitored all treatment plans
- Ensured compliance with state practice acts across all disciplines
- Participated in team meetings and coordinated with nursing, administrator, patients and families to ensure highest standard of care to all patients
- Conducted weekly rehab meeting with team to discuss patients progress, discharge planning and patients plan of care
- Completed payroll for rehab staff and end of month protocol
- Worked closely with MDS nurse to set assessments following Medicare guidelines
- Travel as needed for meetings, marketing, and to assist with patient care
- Conducted interviews, completed hiring process, and orientation for all therapy department new hires
- Conducted annual performance reviews of therapy staff
- Conducted new hire orientation and training for facility staff
- Compliance audits and appeals processing of Medicare claims
- Served as the facility speech therapist
- Completed screenings, evaluations, and treatments across a variety of medically complex patients of varied ages
- Treatments targeting: speech, cognition, MBS, dysphagia, breath support, behavioral health and dementia, phonological and auditory processing deficits
- Dysphagia txs with NMES x 2 varied units-VitalStim and Aspire2
- Family, staff, and caregiver training/education on medical necessities and recovery
- Planning, scheduling, and assessment of patient needs for transition to lesser level of care
- Scheduling home assessments
Regional Program Director
RehabCare
12.2008 - 07.2015
- Management up to six buildings: rehab to home, long term, assisted living, independent living
- Interview, hire, and orientation for therapy staff
- Orientation and training of facility staff
- Reviewing and ensuring compliance of PT, OT, and ST state practice acts
- Compliance audits and appeals processing of Medicare claims
- Evaluation, treatment evaluation, and covering treatments of SLP patients
- Treatments covering: speech, cognition, MBS, dysphagia, breath support
- Specialized in dementia care
- Certified in dysphagia NMES x 2 varied units
- Family, staff, and caregiver training/education on medical necessities and recovery
- Facility and staff audits and compliance of practice and state regulations
- Planning, scheduling, and assessment of patient needs for transition to lesser level of care
- Annual therapist appraisals
Education
Master of Arts - Communication Disorders
Southeast Missouri State University
MO08.2008
Skills
- Organization and planning
- Leadership
- Ability to work under pressure
- Confidentiality
- Positive attitude
- Management of PT, OT, and ST services
- Computer skills
Phone
H, 5733186416
Timeline
Regional Director of Operations and Home Health Ad
Sovereign Healthcare Group
12.2021 - Current
Director of Rehabilitation
SSM Health Homeward Bound
08.2015 - Current
Regional Program Director
RehabCare
12.2008 - 07.2015
Master of Arts - Communication Disorders
Southeast Missouri State University
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