MEGAN LAFFERTY
San Antonio,TX
Summary
Service-oriented with a Nine year background in the building supply industry. Core competencies include customer service, fast learning and clerical skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency
Overview
20
20
years of professional experience
Work History
Office Staff
Affordable Glass and Mirror
10.2021 - Current
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Office Staff
Benefits Source Solutions
06.2021 - 10.2021
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
Office Staff
Affordable Glass and Mirrors
06.2019 - 06.2021
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
Assistant Store Manager
McCoy's Building Supply
10.2017 - 11.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
Detention Corporal
Juvenile Detention Center
05.2014 - 05.2017
- Processing inmates; maintaining jail security; serving meals; transporting inmates
- Receives and processes inmates into custody of institution; searches prisoners; takes charge of personal property
- Prepares routine records on inmates; performs general clerical duties
Assistant Store Manager
McCoy's Building Supply
05.2005 - 05.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
Education
Associate of Arts - Business
St. Philip's College
San Antonio, TXAssociate of Applied Science - Human Resources
San Antonio College
San Antonio, TXHigh School Diploma -
Judson High School
Converse, TX05.2005
Skills
- Customer and Personal Service
- Administration and Management
- Active Listening
- Coordination
- Service Orientation
- Time Management
Timeline
Office Staff
Affordable Glass and Mirror
10.2021 - Current
Office Staff
Benefits Source Solutions
06.2021 - 10.2021
Office Staff
Affordable Glass and Mirrors
06.2019 - 06.2021
Assistant Store Manager
McCoy's Building Supply
10.2017 - 11.2018
Detention Corporal
Juvenile Detention Center
05.2014 - 05.2017
Assistant Store Manager
McCoy's Building Supply
05.2005 - 05.2014
High School Diploma -
Judson High School
Associate of Arts - Business
St. Philip's College
Associate of Applied Science - Human Resources
San Antonio College
Similar Profiles
Dylan BrewerDylan Brewer
Helping Hand at Affordable Glass And MirrorHelping Hand at Affordable Glass And Mirror
Winston IriasWinston Irias
Sales Associate at A Global Glass & MirrorSales Associate at A Global Glass & Mirror
Steele BardwellSteele Bardwell
Project Management Assistant at Spring Glass and MirrorProject Management Assistant at Spring Glass and Mirror