Megan LaMonto
Alsip,IL
Summary
Dependable Emergency Medical Technician, provides quality care to patients in critical medical situations. Maintains vast knowledge of emergency medical procedures and protocols with strong background in CPR and first aid. Demonstrated ability to remain calm, composed and focused in emergency situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LePar Animal Hospital
03.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Schedule procedures and appointments appropriately.
- Process prescription refill requests and fill medications.
Manager
Jimmy John's
08.2015 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Receptionist/Technician
Carr Eye Professionals
01.2019 - 08.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Used proper tools to take accurate measurements, and fit/adjust eyewear as needed for patients.
- Performed multiple different tests on patients, some of which were included but not limited to: retinal imaging, visual field testing and occular pressure tests.
Education
Chicago EMT Training
Chicago05.2024
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL2015
Skills
- Active Listening
- Quality Control
- Medical Terminology
- HIPAA Compliance
- Computer Proficiency
- Organization and Time Management
- Adaptable and Flexible
- Documentation and Recordkeeping
- Critical decision-making skills
- Certified in CPR/AED
- Attention to Detail
Certification
- EMT - Certified Emergency Medical Technician
- Certified in ICS-100, 200, 700 and 800
- BLS Provider CPR/AED
Timeline
Customer Service Representative
LePar Animal Hospital
03.2023 - Current
Receptionist/Technician
Carr Eye Professionals
01.2019 - 08.2021
Manager
Jimmy John's
08.2015 - 03.2023
Chicago EMT Training
High School Diploma -
Oak Lawn Community High School
Similar Profiles
Frank Kenny Jr.Frank Kenny Jr.
Veterinarian at Lepar Animal HospitalVeterinarian at Lepar Animal Hospital
Alissa TattasAlissa Tattas
Front Desk Receptionist at Lepar Animal HospitalFront Desk Receptionist at Lepar Animal Hospital
Jamie JankowskiJamie Jankowski
Veterinary Technician/Medical Practice Manager at Hilltop Animal HospitalVeterinary Technician/Medical Practice Manager at Hilltop Animal Hospital
Nakeyla ThompsonNakeyla Thompson
PACKAGE HANDLER at FedEx GroundPACKAGE HANDLER at FedEx Ground
Alia SmithAlia Smith
Licensed Cosmetologist at Self-employeedLicensed Cosmetologist at Self-employeed