Megan Lampkin
Gulfport,MS
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Business Office Representative
Memorial Hospital
Gulfport, MS
11.2023 - Current
- Maintain Financial records
- Obtain and verify pre-certification of insurance
- Handles scheduling for providers and labs
- Prepared documents for mailing including letters, invoices, bills of lading, shipping labels.
- Processed payments and invoices accurately and in a timely manner.
- Verified accuracy of customer information before entering it into the database.
- Provided administrative support to executive team when needed.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Identified needs of customers promptly and efficiently.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork
MEMBERSHIP ENHANCEMENT DIRECTOR
Prestige Fitness Club
Pass Christian
02.2021 - 04.2022
- Prepared budgets and approved budget expenditures
- Conferred with department heads to plan advertising services and secure information on equipment and customer specifications
- Monitored customer preferences to determine focus of sales efforts
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits
- Orchestrated administrative activities directly related to making products or providing services
- Aging report and collections
- Forecasted and tracked marketing and sales trends, analyzing collected data.
CUSTOMER SERVICE MANAGER
Xtreme Lashes by Jo Mousselli
03.2018 - 12.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
PHYSICIAN CONSULTANT
Nortek Medical Staffing Inc
Kingwood, TX
01.2018 - 03.2019
- Build and maintain a pipeline of qualified emergency medicine physicians and hospitalists utilizing an internal database and various web-based and traditional recruiting resources
- Perform initial interviews to determine candidate suitability for placement in existing roles, and reverse market 'hot' candidates to create more opportunities
- Monitor onboarding and credentialing processes
- Provide career guidance and develop relationships with current and potential candidates.
CEO/PHOTOGRAPHER
Megan Rogers Photography
US, TX
08.2005 - 01.2019
- Provide sales quotes and follow up on leads and referrals from highly satisfied customers to cultivate a pipeline of clients
- Handle all accounting and administrative duties using QuickBooks, Mac Programs, and Microsoft Office
- Provide exceptional customer service and maintain relationships with clients and vendors
- Gave presentations at meetings and conventions to promote services and offerings.
PHYSICIAN RECRUITER
Alliance Recruiting Resources
Kingwood, TX
07.2016 - 06.2018
- Recruit new anesthesiology providers through cold calling, email blasts, texts, and referrals for assignments throughout the United States
- Screen providers and reverse market available candidates to account managers to create new opportunities with clients/prospective clients
- Cultivate relationships with providers by setting expectations, building rapport, and maintaining transparency throughout the locum tenens process
- Conducted meetings with clients to determine project intent, requirements and budgets
- Facilitated all new employee orientations to foster a positive team attitude
- Verified applicant references and employment details
- Reached out to new hires to check for issues and welcome to the company.
OFFICE ADMINISTRATOR
REMAX Evolve
SPRING, TX
02.2012 - 09.2014
- Ensured compliance with deadlines by teaming up with leaders across all departments, establishing culture of cross-functional collaboration
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
- Computerized office activities-maintained customer communications and tracked records through delivery
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Improved information collection and record keeping accuracy by creating, updating and managing customer communications
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Skills
- Document Management
- Financial Recordkeeping
- Office Administration
- Sales Support
- Electronic medical records (EMR) systems
- Scheduling and calendar management
- Relationship Building
- Database Administration
- Data Entry
- Analytical Thinking
- Cash Flow analysis
- Accounting and bookkeeping
- Call Management
- Appointment Scheduling
- Microsoft Office Suite
- Microsoft Excel
Timeline
Business Office Representative
Memorial Hospital
11.2023 - Current
MEMBERSHIP ENHANCEMENT DIRECTOR
Prestige Fitness Club
02.2021 - 04.2022
CUSTOMER SERVICE MANAGER
Xtreme Lashes by Jo Mousselli
03.2018 - 12.2020
PHYSICIAN CONSULTANT
Nortek Medical Staffing Inc
01.2018 - 03.2019
PHYSICIAN RECRUITER
Alliance Recruiting Resources
07.2016 - 06.2018
OFFICE ADMINISTRATOR
REMAX Evolve
02.2012 - 09.2014
CEO/PHOTOGRAPHER
Megan Rogers Photography
08.2005 - 01.2019