Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Megan Landry

Stevensville,MI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Associate Director

Ross College
08.2020 - Current
  • Trained staff for specific projects and ongoing operational needs.
  • Assisted senior leadership in managing all aspects of operations.
  • Supervised daily performance as well as training and improvement plans.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Communicated all capacity, sourcing and technology gaps with upper management.
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
  • Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Medical Assistant

Bronson South Haven Hospital
06.2009 - 08.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Bachelor of Science - Healthcare Information Management

Davenport University
Grand Rapids, MI
01.2024

Skills

  • Critical Thinking
  • Process Improvement
  • Project Management
  • Policy Development and Enforcement
  • Operational Efficiency and Safety
  • Facility Improvement
  • Strategic Vision
  • Staff Development
  • Medical and Clinical Supervision
  • Employee Performance Evaluations
  • Quality Control Procedures

Accomplishments

Certificate of Recognition Ross College 2023 Summit

GEM Award Ross College 2023

Certification

CMA AAMA

RMA AMT

BLS Instructor AHA

Timeline

Associate Director

Ross College
08.2020 - Current

Medical Assistant

Bronson South Haven Hospital
06.2009 - 08.2020

Bachelor of Science - Healthcare Information Management

Davenport University

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Megan Landry