Megan Lang
Cape Coral,FL
Summary
Proven business leader with a track record of driving growth and enhancing customer satisfaction at Blissfulbeyondsoap. Skilled in business management and customer relations, adept at developing marketing strategies that increased brand awareness. Excelled in relationship building, ensuring repeat business through exceptional service. Successfully negotiated with suppliers to cut costs, demonstrating strong decision-making and attention to detail.
Overview
6
6
years of professional experience
Work History
Owner
Blissfulbeyondsoap
03.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Office Assistant
Klee Inc
05.2018 - 04.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
Education
High School Diploma - Business Administration And Management
Salem High School
Salem, NH06.2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Business Planning
- Marketing
- Staff Management
- Team Oversight
- Business launch
- Business Development
- Business marketing
- Product branding
- Human Resources
- Attention to Detail
- Customer Service
- Decision-Making
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Customer Retention
- Hiring and Onboarding
- Direct Sales
- Business Growth Initiatives
Timeline
Owner
Blissfulbeyondsoap
03.2022 - Current
Office Assistant
Klee Inc
05.2018 - 04.2021
High School Diploma - Business Administration And Management
Salem High School