Clinical Director with extensive expertise in crisis intervention and treatment planning, known for enhancing patient safety and satisfaction through effective leadership. Skilled in DSM-V applications and regulatory compliance, delivering high-quality mental health care. Proficient in building trust and fostering a collaborative clinical environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Director, Therapist
Eos Addiction Recovery Services
South Ogden, UT
02.2025 - Current
Oversaw clinical operations and ensured compliance with healthcare regulations for an all-women's residential treatment center, transitional housing, and an intensive outpatient program.
Trained and mentored clinical staff on best practices and procedures.
Reviewed patient records to maintain high standards of care quality.
Coordinated scheduling and resource allocation for clinical services.
Implemented policies to enhance patient safety and satisfaction measures.
Facilitated meetings to discuss clinical needs and concerns, case management, and operational improvements.
Improve policies and procedures through the development, implementation, revision, and evaluation of new protocols.
Evaluated clinical staff performance through regular meetings and assessments.
Utilized active listening and interpersonal communication skills to build professional relationships with patients and clinical staff.
Resolved conflicts between staff members and/or clients when necessary.
Collaborated with other departments to coordinate health services across multiple facilities.
Implemented strategies for improving patient safety measures throughout the facilities.
Developed treatment plans tailored to each client's unique challenges, and then educated patients on their individual plans, medications, and lifestyle changes.
Conducted individual therapy sessions to support clients' mental health needs.
Facilitated group therapy sessions, promoting peer support and communication skills.
Implemented evidence-based therapeutic interventions and techniques.
Documented client progress, and maintained accurate case notes for reviews.
Provided crisis intervention support during emergency situations with clients.
Monitored the client's progress throughout the course of therapy by tracking the goals set in the treatment plan.
Encouraged constructive communication among members, while providing guidance when needed.
Collaborated with multidisciplinary teams to ensure continuity of care for each client.
Developed and implemented group therapy plans to address the mental health needs and substance-use concerns of clients.
Established trust with clients by creating a nonjudgmental atmosphere, free from stigma or shame.
Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
Social Worker, Team Lead
University Of Utah Health
Salt Lake City, UT
11.2021 - Current
Ensured compliance with company policies and procedures throughout the team.
Provided support to junior staff during peak periods of workloads.
Maintained open lines of communication with senior management, reporting team progress and challenges.
Monitored team workload to prevent burnout and ensure equitable task distribution.
Facilitated daily team meetings to discuss targets, strategies, and address any issues.
Delegated tasks appropriately according to individual skill sets.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Implemented social service interventions to achieve treatment goals and address client needs.
Provided mental health support to clients, connecting them with community resources in Utah.
Delivered crisis intervention services for clients in acute distress, utilizing effective techniques.
Referred patients to mental health and child protective services if needed, ensuring appropriate care.
Engaged with schools to share tips received through SafeUT app for student support.
Maintained accurate records of client progress per agency standards.
Educated clients on trauma impacts and provided supportive counseling.
Attended team meetings, offering feedback on case updates and treatment recommendations.
Customer Support Team Lead
Walmart
Layton, UT
08.2015 - 10.2025
Monitored team performance and provided constructive feedback to enhance efficiency.
Delegated daily tasks to optimize productivity across team members.
Fostered positive employee relationships through effective communication and coaching.
Developed policies that improved retention rates and boosted customer satisfaction.
Maintained organized work areas, eliminating safety hazards.
Promoted to leadership position for strong work ethic and exceptional customer service.
Resolved escalated customer issues professionally while maintaining positive relationships.
Collaborated with departments to implement projects aimed at improving client experience.
Therapist
Red Willow Counseling
Salt Lake City, UT
08.2020 - 08.2021
Maintained clinical documentation of goals and progress for effective treatment tracking.
Utilized active listening and empathy to foster strong client relationships.
Developed personalized treatment plans tailored to client needs and objectives.
Conducted intake sessions, documenting medical history and current medications.
Facilitated weekly group therapy sessions to promote peer support and engagement.
Provided psychoeducation on stress management, anger management, and parenting skills.
Assisted clients in developing coping strategies to manage symptoms of mental illness.
Met with supervisor weekly to review cases and explore innovative strategies.
Social Worker
Division Of Child And Family Services
Ogden, UT
08.2018 - 05.2019
Maintained confidential case documentation and thorough case history records and interventions.
Coordinated interdisciplinary team meetings to evaluate patient care and outcomes.
Provided individual and family therapy under supervision, promoting effective coping strategies.
Served as client advocate, ensuring alignment with clients' best interests.
Partnered with Social Workers to develop behavioral therapy methods for diverse needs.
Attended training sessions and conferences to enhance professional knowledge.
Visited clients at residence for home study assessments to assist courts with custody decisions.
Attended team meetings and provided feedback on case updates and treatment recommendations.
Education
Master of Science - Social Work
Arizona State University
Tempe, AZ
05.2021
Bachelor of Science - Family Life Studies
Utah State University
Logan, UT
05.2016
Associate of Science -
Dixie State University
Saint George, UT
Skills
Leadership in Clinical Settings
Advanced Conflict Resolution
Regulatory Compliance Expertise
Evidence-Based Treatment Planning
Multidisciplinary Team Collaboration
Group therapy coordination
Trust building
DSM-V knowledge
TherapyNotes and BestNotes knowledge
Organizational abilities
Workplace safety practices
Clinical operations management
Crisis intervention strategies
Mental health support services
Active listening techniques
Direct patient care practices
HIPAA compliance
Outcome measurement expertise
Certification
Licensed Clinical Social Worker - Licensed with the State of Utah, 2023. License number 12417847-3501.
Clinical Social Worker - Licensed with the State of Utah, 2021 to 2023. License number 12417847-3502.