Megan Lavaud-Ashby

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Implemented and developed operational standards, policies and procedures.
• Established team priorities, maintained schedules and monitored performance.

• Forecasting and scheduling for the Customer Service and Partner Support Departments. This includes monitoring daily SLAs, reviewing current trends, and making adjustments to schedules as needed.
• This role began with making all forecast for the transition with Signet Jewelers. I also had to set up all users in the system and train all users and leadership on Shift Track.
• Training all new hires on Shift Track Remote.

• Forecasting and Scheduling for Customer Service and Credit Authorizations.
• Monitoring SLAs and AHT daily to ensure all goals are being met.
• Forecasting peak needs and staff needed.
• Implementing system upgrades ; training all leadership staff and representatives on new software.
• Mentor in growth program in Credit Authorizations.
• Training all new hires on Payroll an Scheduling Systems.
• Processing Payroll weekly for Credit Authorizations Department.
• Monitored and coach Credit Authorizers.
• Responsible for making budget cuts with scheduling while maintaining SLAs.
• Planning and Scheduling all training.
• Completing yearly SOX Audits.
• Department HR liaison.

• Testing and implementing all system changes.
• Logging all system issues.
• Researching and finding lending policies not working. (Using MicroStrategy and Microsoft Access)
• Coaching authorizers on new lending policies not being handled correctly.
• Managing projects for each new release of system updates.
• Completing yearly SOX audits.
• Department IT liaison.
• Backup Workforce Scheduler.

Review new and add-on applications to approve or deny for credit.

Answer calls on any store concerns.

Coaching new hires.

Selling credit cards.

Knowing all credit card benefits.

Selling balance transfers.

Assisting customers with shopping and offering more products

Checking customers out.

Closing and opening registers.

Ordering supplies.

Training new hires.