Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Megan Lavender
Portland,OR
Work Preference
Summary
Project management professional known for high standards and delivering impactful results. Demonstrates strong skills in team collaboration, resource management, and strategic planning. Adaptable and reliable with focus on meeting shifting project requirements. Effective communicator with expertise in stakeholder engagement and process optimization.
Overview
9
9
years of professional experience
Work History
Customer Project Specialist - III
M3
01.2018 - Current
- Maintain positive working relationships with customers, providing expert guidance through project discussions and ensuring customer satisfaction at every stage.
- Work individually or as part of a team to complete various project tasks, including new customer onboarding, implementation, financial review, accounts payable aging, bank reconciliation, and custom project scopes with a high level of independence.
- Completed an average of 15 individual customer projects during a month period
- Coordinated project schedules and resources to ensure timely completion of deliverables.
- Developed and maintained project documentation, enhancing team communication and alignment.
- Mentored junior team members, fostering a supportive environment conducive to professional growth and development.
Lead Guest Service Representative
Mckibbon Hospitality
06.2016 - 06.2020
- Led front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new team members on service standards and procedures.
- Resolved guest complaints efficiently, enhancing overall satisfaction levels.
- Coordinated with housekeeping to maintain high cleanliness standards in rooms.
- Handled high-pressure situations with professionalism, ensuring seamless operations during peak periods.
- Effectively handled an average of 30-50 daily check-ins
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, Florida, FL12-2015
Skills
- Documentation management
- Scope definition
- Scheduling expertise
- Project management
- Microsoft Excel
Languages
English
Native or Bilingual
Timeline
Customer Project Specialist - III
M3
01.2018 - Current
Lead Guest Service Representative
Mckibbon Hospitality
06.2016 - 06.2020
Bachelor of Arts - Psychology
University of North Florida