Megan Lawter
Spartanburg,SC
Summary
Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Buyer
Fresh Water Systems
12.2021 - Current
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Developed and improved account relationships.
Sr. Customer Service & Product Support
Fresh Water Systems
10.2020 - 12.2022
- Wholesale account management
- Reported and resolved receiving discrepancies
- Monitored customer feedback, using to improve service and departmental operations.
- Monitored customer services personnel for efficiency and accuracy of response to guest complaints.
- Stepped up to assist customer service manager with complaints and issues
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sr. Customer Service Representative
Fresh Water Systems
07.2017 - 10.2020
- Ran daily performance reports for Sales and Customer service team
- Managed marketplace sales and customer relations (Amazon, eBay, Walmart)
- Processed warranty claims with manufacturers
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Processed, scheduled and executed customer orders for new and established customers.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
Bartender & Shift Lead
Delaney’s Irish Pub
11.2014 - 07.2017
- Communicate with patrons to offer friendly service and determine needs
- Resolved complaints from guests by listening and providing solutions
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Dale Carnegie Institute Skills for Success Certification -
Dale Carnegie & Associates, Inc.
Saint Charles, MO12.2019
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Converse College
2015
High School Diploma - undefined
Boiling Springs High School
2013
Skills
- Supply Chain Assistance
- Advertising Timeline Implementation
- Customer Service
- Pricing Support
- Inventory and Supply Management
- Purchasing Strategies Development
- Multitasking Strengths
- Purchase Order Management
Timeline
Buyer
Fresh Water Systems
12.2021 - Current
Sr. Customer Service & Product Support
Fresh Water Systems
10.2020 - 12.2022
Sr. Customer Service Representative
Fresh Water Systems
07.2017 - 10.2020
Bartender & Shift Lead
Delaney’s Irish Pub
11.2014 - 07.2017
Dale Carnegie Institute Skills for Success Certification -
Dale Carnegie & Associates, Inc.
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Converse College
High School Diploma - undefined
Boiling Springs High School
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