Summary
Overview
Work History
Education
Skills
Timeline
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Megan Lea Donaldson

Suquamish,Wa

Summary

Experienced professional with a diverse background in delivering exceptional customer service. Dedicated to ensuring every guest has a positive experience and a desire to return.

Overview

8
8
years of professional experience

Work History

Sr. Tasting room manager

Browne Family Vineyards
03.2023 - 09.2024
  • Managed and ran the Seattle and Tacoma tasting rooms
  • Staffed and trained all new employees
  • Create a stable work environment for max protential
  • Inventory, ordering, event organization and management
  • Created and designed cocktail program for

Owner/stylist

Poppylion
04.2017 - 01.2023
  • Conceptualized, designed, built and curated Poppylion Salon and retail store.
  • Manage and control salon and retail inventory.
  • Hire and maintain exceptional stylist relationships to promote and grow the salon.
  • Checked business accounting records regularly to identify and resolve problems.
  • Developed business strategies to exceed revenue goals.
  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Reason for Leaving: Closed business
  • Current Employer: No
  • Can Contact?: Yes (Megan Donaldson)

Bar Manager

Red Star Taco Bar
04.2018 - 08.2021
  • Controlled costs and properly rotated inventory, minimizing waste and moving older products.
  • Staffed bar with appropriate coverage for slow, busy, and special event shifts.
  • Boosted brand awareness and patron loyalty with special events, signature cocktails, and seasonal offerings.
  • Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages.
  • Built rapport with beverage distributors to support timely inventory replenishment and favorable costs.
  • Empowered employees to solve operational challenges independently and stepped in swiftly to manage escalations or conflicts.
  • Cultivated positive and upbeat environment focused on quality drinks and affordable bar fare.
  • Reason for Leaving: Focus on personal business
  • Current Employer: No
  • Can Contact?: Yes (Abigail Mura)

Head Bartender

Shelter lounge Greenlake
11.2016 - 06.2017
  • Protected guests and general public by enforcing safe alcohol service policies.
  • Motivated employees to increase sales with special incentives and morale-boosting strategies.
  • Enhanced bar operations by eliminating waste, improving bartender and server knowledge, and running special events.
  • Set up and maintained appropriate stock levels for bar.
  • Balanced efficiency with exceptional service to manage guests in high-volume environment.
  • Cleaned, organized, and replenished supplies to maintain bar appearance.
  • Exceeded customer service expectations to earn positive feedback.
  • Reason for Leaving: Focus on personal business
  • Current Employer: No
  • Can Contact?: No (Mindy Tonti)

Education

Vocational - undefined

Clover Park Technical College
Lakewood, WA

Skills

  • Food pairing recommendations
  • Guest relations
  • Product presentation
  • Scheduling coordination
  • POS system operation
  • Menu development
  • Brand promotion
  • Customer service
  • Time management
  • Multitasking Abilities
  • Team collaboration
  • Attention to detail
  • Excellent communication
  • Organizational skills

Timeline

Sr. Tasting room manager

Browne Family Vineyards
03.2023 - 09.2024

Bar Manager

Red Star Taco Bar
04.2018 - 08.2021

Owner/stylist

Poppylion
04.2017 - 01.2023

Head Bartender

Shelter lounge Greenlake
11.2016 - 06.2017

Vocational - undefined

Clover Park Technical College

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Megan Lea Donaldson