Megan LeButt
Bernice,LA
Summary
Skilled in customer service and problem-solving, I excelled at Inspirational Care by enhancing client well-being and streamlining emergency response strategies. Leveraging excellent communication and empathy, I improved satisfaction and safety, demonstrating a commitment to high-quality direct care and organizational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
DSW Worker
Inspirational Care
09.2023 - 08.2024
- Provided education and resources for family members to better understand and support their loved ones'' needs as they navigate various challenges.
- Developed strong rapport with clients through active listening skills and empathetic communication techniques.
- Advocated for clients'' rights within various settings including educational institutions, housing providers, and social service agencies.
- Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
- Transported and accompanied clients to therapy and doctor appointments.
- Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Assisted with medication administration under the supervision of registered nurses or physicians to maintain optimal client health outcomes.
- Provided compassionate care during personal care routines, promoting dignity and respect for each client.
- Facilitated emergency management training for staff and conducted emergency drills.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
DSW Worker
Hearts Desire LLC
09.2022 - 09.2023
- Provided education and resources for family members to better understand and support their loved ones'' needs as they navigate various challenges.
- Developed strong rapport with clients through active listening skills and empathetic communication techniques.
- Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
- Analyzed overall client performance to recommend specific plan goals.
- Implemented behavioral management strategies for clients experiencing difficulty with emotional regulation or interpersonal interactions.
- Facilitated skill-building workshops to increase clients'' independence and selfsufficiency.
- Assisted clients per with bathing, dressing, grooming and eating.
- Encouraged positive coping mechanisms amongst clients during challenging times by offering emotional support and guidance on problem-solving strategies.
- Transported and accompanied clients to therapy and doctor appointments.
- Conversed, entertained and read aloud to clients to promote mental health and alertness.
- Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Provided respite care services for family members needing temporary relief from caregiving responsibilities.
- Offered crisis intervention support as needed, de-escalating situations and ensuring the well-being of all parties involved.
- Coordinated transportation services for clients to attend medical appointments, recreational outings, or other necessary engagements.
- Improved client well-being by implementing individualized support plans and providing daily assistance.
- Provided compassionate care during personal care routines, promoting dignity and respect for each client.
- Dispensed necessary medication to improve client health condition.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Facilitated emergency management training for staff and conducted emergency drills.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
Transportation Driver
Lisa Sebren
09.2016 - 09.2022
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
High School Diploma -
Downsville High School
Downsville, LASkills
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Activities of daily living assistance
- Transportation
- Direct care
- Empathy Development
Timeline
DSW Worker
Inspirational Care
09.2023 - 08.2024
DSW Worker
Hearts Desire LLC
09.2022 - 09.2023
Transportation Driver
Lisa Sebren
09.2016 - 09.2022
High School Diploma -
Downsville High School
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