Megan Leclerc
St. Paul,MN
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively in fast-paced environments. Known for proactive problem-solving and optimizing processes to support team objectives.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Metropolitan Airports Commission
03.2020 - Current
- Customer Service Programs. Coordinated MSP Nice Awards and ensured appropriate staff responded to customer compliments and complaints while the program manager was on leave. Respond to parking compliments and complaints
- Website Management. Populate the Direct Flight Route page of the MSP Airport website. Update Landside’s intranet page
- Office Support. Conduct mailings, order office supplies, manage work orders, schedule meetings, proofread documents, prepare presentations, track parking data and review badge applications
- Market Research. Provided lead generation for the Strategic Partnership Program by researching upcoming events in the Twin Cities area, which resulted in a new revenue stream for the MAC. Generated creative campaign ideas and prospect reports for the Strategic Partnership Program. Conducted parking marketing research to compare pricing and service offerings across 40 airports
Customer Service Representative
City of Cottage Grove
06.2015 - 03.2020
- Marketing. Managed new resident marketing materials, edited copy for the city’s website, and produced, and distributed the weekly employee newsletter
- Training. Created a training manual for the Customer Service Position and training documents for other positions in the Finance and Building Departments. Trained team members
- Committee Management. Served as the chair of the Wellness Committee, executing the following duties: set meetings, created agendas, managed monthly events and campaigns, developed the annual strategic communications plan and promoted employee engagement
- Recycling. Served as the city’s Recycling Coordinator. Worked with a wide range of individuals including School Resource Officers, department directors and District 833 employees to manage recycling programs
- Customer Service. Created a positive and welcoming image as the first point-of-contact for all internal and external customer interactions. Processed payments and issued building permits
- Finance. Receipted payments and accounts receivables, processed daily deposits and posted journal entries
- Office and Meeting Support. Wrote, edited, and proofread memos and agendas for management staff, ordered office supplies and managed employee calendars
Customer Service Specialist
Waste Management
05.2014 - 05.2015
- Marketing. Provided marketing support for special projects as needed including the creation of sales collateral and instructional guides. Proofread communications for management
- Account Administration. Acted as the dedicated representative for several Fortune 500 companies. Tracked purchase orders, budget and product inventory for major accounts. Assisted customers with payments, invoicing and credit applications
- Program Management. Managed recycling programs for the division’s largest $4.5 million account, which involved 5,000 projects in 2015. Trained retail employees, business partners and Waste Management sales representatives on recycling best practices
- Safety & Compliance. Provided support for internal and external customers to meet environmental and legal recycling requirements for the proper handling of universal waste in all 50 states
Marketing Assistant
Universal Recycling Technologies
11.2012 - 05.2014
- Trade Show Coordination. Managed membership affiliations for the sales team. Coordinated items to arrive at trade shows on time. Supported marketing initiatives for all events attended
- Database Management. Generated leads from trade shows and prospecting. Entered them in Salesforce, building a database of potential customers
- Strategic Communications. Coordinated marketing efforts with product line managers and leadership to ensure marketing campaigns were successful and measured quantitatively. Trained sales staff on use of marketing materials, social media, brand representation and media inquiries
- Content Creation. Developed content for websites, social media sites and news releases to support sales efforts across 4 product lines and a national audience. Created marketing collateral, presentations and talking points to support business performance; increased marketing collateral by 90% within one year. Proofread memos and documents for the sales team and management staff
- Events & Program Promotion. Worked in coordination with regional staff to promote recycling programs collection events through various forms of media including social media, radio, television and print
Education
Bachelor of Business Administration, Marketing -
University of Wisconsin-Eau Claire
Eau Claire, WI06.2011
Skills
- Microsoft Office Suite
- Survey Monkey & Google Surveys
- SharePoint
- Wrike
- E1
- CityWorks
- Salesforce
Timeline
Administrative Assistant
Metropolitan Airports Commission
03.2020 - Current
Customer Service Representative
City of Cottage Grove
06.2015 - 03.2020
Customer Service Specialist
Waste Management
05.2014 - 05.2015
Marketing Assistant
Universal Recycling Technologies
11.2012 - 05.2014
Bachelor of Business Administration, Marketing -
University of Wisconsin-Eau Claire
Similar Profiles
Val Miguel BajamondeVal Miguel Bajamonde
Community Service Officer at Metropolitan Airports Commission MSP APDCommunity Service Officer at Metropolitan Airports Commission MSP APD
Anne KubesAnne Kubes
Badging Office Supervisor at Metropolitan Airports CommissionBadging Office Supervisor at Metropolitan Airports Commission
Erik LarsonErik Larson
Community Service Officer at Metropolitan Airports CommissionCommunity Service Officer at Metropolitan Airports Commission