Summary
Overview
Work History
Education
Skills
Timeline
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Megan Leftenant

Atlanta

Summary

Dynamic Front Office Assistant at Surgical Specialist of Atlanta with a proven track record in efficient data organization and exceptional customer service. Skilled in billing and invoicing, I enhanced patient flow and satisfaction through effective scheduling and conflict management. Recognized for my reliable and adaptable approach, I consistently improved operational efficiency.

Overview

2
2
years of professional experience

Work History

Front Office Assistant

Surgical Specialist of Atlanta
09.2024 - Current
  • Assisted with front desk operations, ensuring smooth guest check-ins and check-outs.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Organized and maintained office supplies, promoting an efficient workplace environment.
  • Scheduled appointments and coordinated meetings for staff members, enhancing workflow productivity.
  • Greeted visitors warmly, providing excellent customer service and information as needed.
  • Maintained accurate records of guest interactions, contributing to streamlined communication processes.
  • Supported administrative tasks, including data entry and document management for office organization.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Assisted in patient check-in processes, ensuring accurate data entry and efficient workflow.
  • Managed appointment scheduling using electronic health record systems to optimize patient flow.
  • Coordinated communication between patients and healthcare providers to facilitate effective care delivery.
  • Supported clinical staff by collecting patient histories and documenting vital signs accurately.
  • Educated patients on procedures and office policies, enhancing overall patient experience.
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Provided medical billing and coding duties.
  • Collected deductibles and copays to post money to patient accounts.

Shift Lead Manager

Dunkin' Donuts
03.2024 - 10.2024
  • Supervised daily operations to ensure efficient workflow and team performance.
  • Trained new employees on safety protocols and operational procedures.
  • Assisted in scheduling staff to optimize coverage during peak hours.
  • Monitored inventory levels, coordinating restocking efforts as needed.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Maintained cleanliness and organization of workspace to comply with safety standards.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Conducted performance evaluations, providing feedback for employee development.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
  • Set overall vision and provided team leadership.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Led team meetings to align project goals and ensure effective communication among staff.
  • Developed operational plans to enhance workflow efficiency and meet departmental objectives.
  • Managed scheduling and resource allocation to optimize productivity across multiple teams.
  • Prepared and cooked menu items following standard recipes and presentation guidelines.
  • Maintained cleanliness and organization of kitchen workspace to ensure safe food handling practices.
  • Supervised daily operations of cashier team, ensuring efficient customer service and smooth transaction processes.
  • Trained new cashiers on point-of-sale systems and company policies to enhance team performance.
  • Operated commercial dishwashing equipment, ensuring cleanliness and sanitation standards.
  • Sorted and organized dishes, utensils, and cookware efficiently for optimal workflow.
  • Prepared ingredients by washing, chopping, and measuring according to recipes and guidelines.

Birthday Party Hostess

Main Event Sports Bar & Grill
10.2023 - 06.2024
  • Coordinated birthday party activities to ensure seamless execution and guest satisfaction.
  • Managed event setup, including decorations and seating arrangements, to create festive atmospheres.
  • Engaged children with interactive games and activities, fostering an enjoyable experience for all attendees.
  • Monitored party timelines to maintain schedule adherence and maximize activity participation.
  • Collaborated with parents to customize party themes and ensure alignment with expectations.
  • Trained new staff on operational procedures and customer service standards for enhanced performance.
  • Worked effectively in fast-paced environments.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
  • Managed reservation system, coordinating seating arrangements to maximize capacity during peak hours.

Shift Trainer

Taco Bell
08.2023 - 02.2024
  • Trained new employees on operational procedures and safety protocols.
  • Assisted in developing training materials to enhance team performance.
  • Monitored employee progress and provided constructive feedback for improvement.
  • Facilitated hands-on training sessions to ensure skill proficiency.
  • Conducted regular assessments to evaluate training effectiveness and employee readiness.
  • Collaborated with management to identify skill gaps within the workforce and developed tailored training programs to address these needs.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced end-of-shift counts.
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Managed multiple tables efficiently, delivering food and beverages in a timely manner.
  • Supervised food preparation processes to ensure quality and safety standards.
  • Trained and mentored team members on efficient line operations and best practices.
  • Operated machinery to ensure efficient product flow within warehouse environment.
  • Conducted quality checks to maintain high standards of production output.
  • Supervised closing procedures to ensure compliance with safety and operational standards.
  • Trained and mentored junior staff on effective closing techniques and store protocols.

Education

High School Diploma -

Centennial High School
Roswell, GA
05-2024

Skills

  • Effective communication through listening
  • Efficient data organization
  • Problem-solving skills
  • Prioritization and scheduling
  • Data entry
  • Administrative skills
  • Scheduling appointments
  • Billing and invoicing
  • Cash flow oversight
  • Detailed medical record documentation
  • Conflict management
  • Travel arrangements
  • Excel spreadsheets
  • Strong problem solver
  • Reliable and dependable
  • Friendly, positive attitude
  • Strategic issue analysis
  • Customer service
  • Flexible and adaptable
  • Multitasking

Timeline

Front Office Assistant

Surgical Specialist of Atlanta
09.2024 - Current

Shift Lead Manager

Dunkin' Donuts
03.2024 - 10.2024

Birthday Party Hostess

Main Event Sports Bar & Grill
10.2023 - 06.2024

Shift Trainer

Taco Bell
08.2023 - 02.2024

High School Diploma -

Centennial High School

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Megan Leftenant