Megan Lemaster

Loan Processor

Ravenswood Federal Credit Union

11.2014 - Current

Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Developed and maintained strong relationships with clients, resulting in increased repeat business.
Processed loan applications and monitored progress from start to finish.
Assisted customers with completing loan applications and other paperwork.
Developed and maintained relationships with customers, lenders and other third parties.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Negotiated loan terms and conditions with customers to secure best deal.
Explained very technical financial information to applicants in easy to understand language.
Proactively identified solutions for customers experiencing credit issues.
Utilized loan origination software to process and track loan applications.