Megan Lenaghen
Harlingen,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Retail Sales Team Member
Jurassic Quest
04.2023 - 06.2024
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Improved customer satisfaction by providing exceptional service; addressing concerns promptly with empathy and understanding.
- Resolved escalated customer complaints with diplomacy, resulting in increased customer satisfaction ratings.
- Demonstrated adaptability by cross-training in various departments as needed to support overall operations.
- Trained new team members on best practices for sales success, improving overall team performance.
- Contributed to ongoing improvement efforts by analyzing internal processes regularly and suggesting areas for potential enhancement.
Electrical Team Lead
Jurassic Quest
04.2023 - 06.2024
- Performed hands-on technical tasks alongside the team when necessary; demonstrating strong leadership by example.
- Increased team efficiency by implementing streamlined processes for electrical troubleshooting and maintenance.
- Led a team of electricians in successfully completing complex electrical projects within strict deadlines.
- Collaborated with cross-functional teams to troubleshoot and resolve electrical problems affecting overall system performance and event success.
- Served as a key point of contact between the Jurassic Quest management team and the clients, ensuring clear communication and alignment of expectations.
- Resolved team and client challenges with proactive and actionable solutions.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between shows.
- Helped organize and manage successful events with attendance of over 14,000 people.
Prep Chef
Cincinnati Bengals/ Aramark
05.2022 - 01.2023
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Collaborated with team members to prepare meals for Suite and Season Ticket Holders during Bengals Game Days.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Cultivated warm relationships with Season Ticket Holders and other patrons.
Team Leader
Amazon
06.2019 - 12.2019
- Promoted high standerds through personal example to help each member understand expected behaviors and standards.
- Adept at training new employees to complete tasks in accordance with company policies and maintain productivity standards.
- Built strong relationships with team members and customers through positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Education
Communications And Public Relations
University of Dayton
Dayton, OHOakland Catholic High School
Pittsburgh, PASkills
- Excellent Communication
- Critical Thinking
- Building Rapport
- Escalation Management
- Monitoring Self Performance
- Computer Proficiency
- Information Security
- Complaint Resolution
- Empathy and Genuine Connection
Timeline
Retail Sales Team Member
Jurassic Quest
04.2023 - 06.2024
Electrical Team Lead
Jurassic Quest
04.2023 - 06.2024
Prep Chef
Cincinnati Bengals/ Aramark
05.2022 - 01.2023
Team Leader
Amazon
06.2019 - 12.2019
Communications And Public Relations
University of Dayton
Oakland Catholic High School