Megan Levans
Brookfield,CT
Summary
Office Manager Highly skilled leader with an exceptional background in customer service, conflict management, and office administration. Excel in overseeing the smooth flow of information across cross-functional departments. Apply effective written/verbal communication to create documents and operating reports. Demonstrate keen attention to detail in organizing all aspects of conferences, meetings, calendars, and office logistics. Facilitate and conduct training and development for staff members to ensure a top performing team. Thrive in a fast-paced environment with the ability to prioritize competing tasks and manage confidential information. Highly computer literate and proficient in Microsoft Office Suite, PCLaw Software, and technical troubleshooting.
Overview
19
19
years of professional experience
Work History
Office Administrative Assistant
Monroe Insurance Center
06.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed approximately 20-50 incoming calls, emails and faxes per day from customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
Office Administrator
Freddy & Co.
03.2022 - 12.2022
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained open communication with customers to foster positive relations and provide updates on issues to establish best-in-class customer service.
- Kept detailed records of supplies and office equipment used to budget and make orders for new supplies.
- Interacted with customers by phone, email, or in person to provide information on account status.
- Managed approximately 30 incoming customer phone calls, routing calls, delivering messages to staff, and greeting visitors.
- Produced high-quality communications for internal and external use
- Supported office manager with proactive correspondence management, document coordination and customer relations
- Coordinated communications, registration, recordkeeping and other administrative functions
- Delivered clerical support by handling range of routine and special requirements
Office Manager
WILLINGER, WILLINGER & BUCCI, P.C
07.2015 - 01.2022
- Promoted to Office Manager June 2020
- Directly supervised a team of twenty-eight office employees.
- Participated in talent acquisitions interviewing, hiring, and training staff
- Coordinate schedules and verified timesheets for payroll
- Maintained an environment of open communication to promptly resolve employee and client issues
- Promoted within six months from Assistant to Office Administrator for delivering outstanding performance
- Legal Shield Referral Specialist within Legal Shield Department as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff while greeting visitors for over one hundred incoming calls daily.
- Supported firm with proactive correspondence management, document coordination and customer relations
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Trained new employees on administrative procedures, company policies and performance standards
- Assisted with coordination and hosting of company events
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Updated reports, managed accounts and generated reports for company database
- Prepared meeting rooms and materials and recorded important information
- Implemented project management techniques to overcome obstacles and increase team productivity
- Compared vendor prices and negotiated for optimal savings
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
- Managed office operations while scheduling appointments for department managers
- Sourced vendors for special project needs and negotiated contracts
- Maintained computer and physical filing systems
- Delivered performance reviews, recommending additional training or advancements
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Coached new hires on company processes while managing employees to achieve maximum production
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Coordinated special projects and managed schedules
Executive Office Manager
REDWOODS LLC
01.2005 - 01.2009
- Managed office inventory, accurately processed new orders, and developed relationships with vendors to achieve the best pricing for office supplies
- Developed and executed office daily procedures
- Developed filing system to improve office efficiency
- Managed over fifty customer calls per day
- Managed contracts and price negotiations with vendors and service providers
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling
- Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts
- Greeted persons entering establishment to determine nature and purpose of visit
- Kept track of employee performance, project budgets and deadlines
- Improved employee and client retention rates through active communication and problem-solving efforts
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Compared vendor prices and negotiated for optimal savings
- Managed phone calls, emails, letters and packages
Education
Social Services Coursework - Human Relations
Long Island University
Southampton, NYSkills
- Decision Making
- Quality Assurance
- Report Preparation and Analysis
- Microsoft Office Suite
Timeline
Office Administrative Assistant
Monroe Insurance Center
06.2023 - 06.2024
Office Administrator
Freddy & Co.
03.2022 - 12.2022
Office Manager
WILLINGER, WILLINGER & BUCCI, P.C
07.2015 - 01.2022
Executive Office Manager
REDWOODS LLC
01.2005 - 01.2009
Social Services Coursework - Human Relations
Long Island University
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