Self-motivated professional looking for an opportunity to grow within an administrative role and utilize my exceptional abilities to organize and multi-task while also bringing over 10+ years of extensive customer service and management experience.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Mastec Utility Services
01.2022 - Current
Completed specialized training with 811
Submitted & managed hundreds of excavation tickets weekly for Dominion Energy, Columbia Gas and the City of Richmond
Primary point of contact for all active and upcoming projects involving excavation
Established & maintained filing systems and electronic logs
Created work orders for Columbia Gas; assisted AR with invoices
Payroll; generated and sent daily reports
Front Office Manager
Fairfield Inn & Suites
05.2019 - 06.2021
Staff development and training; hiring & onboarding
Coded and submitted invoices
AR; in-house and third party accounts
Corresponded with vendors; inventory management
Reservations and group bookings; managed multi-line phones and applications
Service recovery for escalated guest issues; conflict resolution & guest satisfaction
Worked closely with GM and Director of Sales to ensure brand standard and maximize profit.
Office Manager/Assistant Manager
AMVETS/Family Thrift Center
03.2018 - 02.2019
Payroll; data entry and daily reports
Scheduled donors; created driver itineraries
Hiring and training of staff
Supervised & assisted production and sales
Opening/closing procedures; balanced registers and took bank deposits
Store Manager
GameStop
08.2015 - 01.2018
Hiring, scheduling, and training of staff; coaching and empowered leadership
Executed all planogram and store resets,
Opening/Closing of business; balanced registers & safe
Received shipments & fulfilled online orders; processed incoming/outgoing inventory
Excelled in customer service and solution selling
Known in district for store visuals and organization; traveled with DM to help fix problem locations