Megan Lewis
Sylva,NC
Summary
Compassionate Physical Therapist Technician known for high productivity and efficient task completion. Specialized skills include patient mobility assistance, therapeutic exercise implementation, and rehabilitation equipment utilization. Excel in communication, empathy, and teamwork to support patients' recovery goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Physical Therapist Technician
Nantahala Physical Therapy
Franklin, NC
08.2024 - Current
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Maintained records of patient progress for use in treatment planning and evaluation.
- Observed patients during treatments and reported any changes in condition or response to therapy to the physical therapist.
- Instructed patients on proper exercise techniques and how to use assistive devices such as canes, walkers, crutches or wheelchairs.
- Monitored patients' performance during exercise sessions to ensure safety and effectiveness of treatment programs.
Customer Service Manager
Sav-Mor Foods
Sylva, NC
01.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
PTA Clinicals
Nantahala Physical Therapy
Franklin, NC
06.2024 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bookkeeper
Sav-Mor Foods
Sylva, NC
11.2017 - 07.2021
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Ensured accuracy in all accounting entries and records.
Shadowing Student
Cardiac Rehabilitation Center at Harris Hospital
Sylva, NC
03.2021 - 06.2021
- Observed physicians, nurses, and other healthcare professionals in a variety of clinical settings.
- Performed basic patient care activities such as taking vital signs and assisting with physical examinations.
- Gained insight into the daily operations of a hospital or clinic environment.
- Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
Education
Associate of Applied Science - Physical Therapy Assistant
Southwestern Community College
Sylva, NC05-2025
Skills
- Massage Techniques
- Adaptive equipment use
- Range of Motion Improvement
- Mobility training
- Sports medicine
- Flexibility training
- Gait analysis
- Posture correction
- Taking vitals
- Documentation accuracy
- Body Mechanics
- CPR Certified
Certification
- CNA
- CMA
- CPR and First Aid
Timeline
Physical Therapist Technician
Nantahala Physical Therapy
08.2024 - Current
PTA Clinicals
Nantahala Physical Therapy
06.2024 - 07.2024
Customer Service Manager
Sav-Mor Foods
01.2024 - Current
Shadowing Student
Cardiac Rehabilitation Center at Harris Hospital
03.2021 - 06.2021
Bookkeeper
Sav-Mor Foods
11.2017 - 07.2021
Associate of Applied Science - Physical Therapy Assistant
Southwestern Community College
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