Megan Lijewski
Bay City,MI
Summary
Experienced Service Manager directs team to create the best customer experience. Hires, trains and supervises staff for maximum productivity. Engages customers to confirm satisfaction with service and build and retain customers.
Overview
6
6
years of professional experience
Work History
Service Manager
CJ's Sports Grill
02.2019 - Current
- Established service department work schedules and delegated assignment for coverage needs
- Conducted performance assessments, set service team goals and identified and drove improvements
- Resolved customer complaints promptly and fairly
- Proactively identified improvement opportunities
Education
BBA - Business Administration
Northwood University
Midland, MI09.2024
Skills
- Leadership
- Organization
- Staff Training
- Prioritization
- Communication Skills
- Safety protocols
- Positive Attitude
- Customer Service
- Problem-Solving
- Decision making
- Health code Compliance
Timeline
Service Manager
CJ's Sports Grill
02.2019 - Current
BBA - Business Administration
Northwood University
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