Megan Lilla
Cabazon,CA
Summary
I am an experienced professional with a strong background in behavioral therapy and early childhood development, combined with expertise in retail management. Skilled in creating nurturing, structured environments that promote developmental growth while effectively leading teams to meet business goals. Proven ability to communicate with diverse populations, assess needs, and implement strategies that enhance performance, whether in therapeutic settings or customer-focused environments. Adept at managing schedules, resources, and building rapport with both clients and team members. Passionate about fostering positive outcomes, whether in child development or sales and team leadership.
Overview
5
5
years of professional experience
Work History
Behavior Therapist
The Behavior Lab
Yucaipa, CA
06.2025 - Current
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
Teacher
KinderCare Learning Centers
Yucaipa, CA
09.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
Front End CEC (Customer Engagement Coordinator)
TJMAXX
Redlands, CA
08.2023 - 09.2024
- Developed and implemented dynamic communication strategies.
- Collaborated with cross-functional teams to develop strategic plans for successful client engagements.
- Mentored junior team members in effective engagement practices, enhancing overall team performance over time.
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
- Enhanced client relationships by organizing and coordinating engaging events and activities.
- Assisted in all customer engagement, solving any frustrations and concerns they may bring to my attention.
- Cashier trained, helped train new hires on registers.
- Assisted in opening and closing stores, and handling large amounts of money.
Online Grocery and Pick Up Team Lead
Walmart
Highland, CA
05.2021 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Cashier
Walmart
Redlands, CA
05.2020 - 05.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Pharmacy Technician Certification - Pharmacy Technician
Stepful
New York, NY01.2026
Child Development Associate (CDA) - Early Childhood Education
Teachstone Instructure
Online02.2025
High School Diploma -
Redlands East Valley High School
Redlands, CA06.2019
Skills
- Effective classroom management
- Strong interpersonal skills
- Critical thinking
- Curriculum development
- Behavior management
- Parent-teacher communication
- Positive role model and mentor
- Experience in child development
- Collaborative learning
- Infant, Child, and Adult First Aid, AED and CPR certified
- Firearms proficiency
- Community safety management
- Sheriff's Explorer
Timeline
Behavior Therapist
The Behavior Lab
06.2025 - Current
Teacher
KinderCare Learning Centers
09.2024 - Current
Front End CEC (Customer Engagement Coordinator)
TJMAXX
08.2023 - 09.2024
Online Grocery and Pick Up Team Lead
Walmart
05.2021 - 08.2023
Cashier
Walmart
05.2020 - 05.2021
Pharmacy Technician Certification - Pharmacy Technician
Stepful
Child Development Associate (CDA) - Early Childhood Education
Teachstone Instructure
High School Diploma -
Redlands East Valley High School