Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Lingo

Midland City,AL

Summary

Dynamic customer service professional with experience at PwC, excelling in conflict resolution and data analysis. Proven track record of enhancing customer satisfaction through effective call management and active listening. Adept at resolving issues promptly, ensuring a seamless experience for clients while maintaining high standards of professionalism. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

10
10
years of professional experience

Work History

Call Center Representative

PwC
Dothan, AL
03.2019 - 12.2024
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained strong call control and quickly worked through scripts to address problems.

Customer Service Cashier

Kmart, Sears Holding
Dothan, AL
05.2015 - 01.2019
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Complied with all health and safety regulations while performing job duties.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Processed credit card transactions accurately and efficiently.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Balanced cash drawers at the end of each shift.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Addressed customer questions and concerns regarding products and services.

Education

High School Diploma -

Headland High School
Headland, AL
05-2008

Skills

  • Time management
  • Customer service
  • Call management
  • Data analysis
  • Conflict resolution
  • Customer relationship management
  • Active listening
  • Attention to detail
  • Problem solving
  • Providing customer support
  • Inbound phone calls
  • Resolving issues
  • Answering questions
  • Script adherence

Timeline

Call Center Representative

PwC
03.2019 - 12.2024

Customer Service Cashier

Kmart, Sears Holding
05.2015 - 01.2019

High School Diploma -

Headland High School

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