Microsoft Office (Word, Excel, Outlook, PowerPoint)
Megan Linzy-Johnson
Davenport,IA
Summary
Experienced, results-oriented professional with over 10 years in adult education, frontline operations, and data systems. Skilled in boosting program performance, ensuring compliance, and enhancing student and staff engagement. Known for collaborative, compassionate leadership and continuous process improvement.
Overview
20
20
years of professional experience
Work History
Office Coordinator & Building Manager,
Eastern Iowa Community College
10.2020 - Current
Office Coordinator - Adult Education & Literacy (AEL)
Eastern Iowa Community Colleges
Manage front desk operations, processing an average of 25 student registrations daily.
Oversee, schedule, and train the front desk staff and work-study employees.
Organize and support the use of 10 classrooms using Ad Astra and Microsoft Office for AEFLA-funded programs.
Oversee AEFLA-funded operations, including budgets, 15+ vendor accounts, facility upkeep, and supply management.
Data Manager – Adult Education & Literacy (AEL)
Eastern Iowa Community Colleges (Other duties as assigned)
2023 – Present
Lead data reporting efforts across Lumens (state) and TOPSpro (federal) systems.
Reduced program risk from Moderate to Low in the Iowa Workforce Development 2023–24 Risk Analysis.
Track and verify MSGs and PoPs; conduct audits to ensure compliance and report findings to the Adult Education and Literacy Program Director and State Data Monitoring Authorities as required.
Helped onboard new instructors and assisted in tracking student assessment performance using the Teachers Portal (TOPSpro).
Support staff with corrective actions and train on state/federal data policies.
Program Assistant
Safer Foundation - ACE
11.2018 - 12.2020
Managed reception, responded to 25–50 calls daily, and supported 135+ clients.
Documented 25–50 client interactions per day using Salesforce and Excel.
Coached clients in computer literacy and online job application skills.
Registration Clerk
Eastern Iowa Community Colleges
09.2019 - 10.2020
Delivered front-line registration support to 50 walk-in and phone customers daily.
Scheduled appointments for 13 advisors; maintained accurate records and audit logs.
Updated student records in institutional database systems and Docuware.
Evening College Assistant & Classroom Assistant
Eastern Iowa Community Colleges
10.2013 - 11.2019
Scheduled adult ed classrooms each semester; maintained records for 1,000+ students.
Supported instructors with materials, technical needs, and daily classroom prep.
Maintained HiSET inventory and shipment tracking for test sites.
Operational Specialist
Steak N Shake
05.2005 - 10.2013
Managed shift operations for 20+ employees and processed $6,000+ daily bank deposits.
Conducted safety audits and maintained compliance with health codes.
Education
Bachelor of Science - Adult Education
Bellevue University
Bellevue, NE08-2026
Associate of Arts - Education
Eastern Iowa Community College
Davenport, Iowa05-2017
GED -
Eastern Iowa Community Colleges
Davenport Iowa03-2013
Skills
Data Systems: Lumens, TOPSpro Enterprise, Ad Astra, Docuware, Accudemia Colleague, Lumen Student Management
System Reporting: MSG tracking, PoP auditing, NRS compliance Assessments: CASAS, HiSET
Tech: Microsoft Office, Google Workspace, Zoom, Teams
Soft Skills: Empathy, multitasking, mentoring, adaptive leadership
Accomplishments
SCC Foundation Board Member 2024
Co-Chair, BEE (Board Engagement & Excellence) Community, 2025. Advocate for inclusive, student-focused fundraising and scholarship initiatives using firsthand insight as an AEL graduate.
Student as Leader Taskforce, 2019
Contributed to a statewide initiative focused on student voice and leadership in adult education. Provided insight as a high school equivalency graduate to help shape more inclusive program design.
Iowa Literacy Council, Member, 2018
Voting member representing adult learners in statewide literacy advocacy. Share insight as a former AEL student to influence inclusive policy development.
Websites
- https://eiccfoundations.org/scott-community-college-foundation-2/
- https://ilc.coabe.org/about/
- https://eicc.edu/news/02-01-2021-more-cans.aspx
- https://www.ged.com/educators-admins/in-session/advocating-adult-ed_may2021/
- https://www.wqad.com/article/life/people/hard-work-determination/scott-community-college-students-inspiring-story-earns-her-a-national-award/526-5145e120-6c61-4149-9f3e-d87a87c1df7a
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Google Workspace (Docs, Sheets, Gmail, Drive)
TOPSpro Enterprise – Federal reporting for AEL programs
Lumens – State-level student enrollment and reporting
Ad Astra – Classroom scheduling and facility usage
Docuware – Document management and digital filing
Colleague – College-wide student information system
Salesforce – (if applicable) CRM for tracking client engagement
Zoom/Teams – Communication and collaboration platforms
Certification
- CASAS eTests Proctor Certification – 2025
- TOPSpro Enterprise Data Entry Training –2025
- FERPA Compliance Training – 2025
- CPR/First Aid Certification – 2025
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsCompany CulturePersonal development programsAffiliations
- Member, Iowa Literacy Council (2018–Present)
- Member, Student as Leader Taskforce (2019)
- Board Member, SCC Foundation – BEE Community Co-Chair (2025)
- National Honoree, COABE Outstanding Student Award (2017)
Quote
"I don’t just support students—I am one. Every decision I make is rooted in what I needed when I was on the other side of the desk."
Megan Linzy-Johnson
Timeline
Office Coordinator & Building Manager,
Eastern Iowa Community College
10.2020 - Current
Registration Clerk
Eastern Iowa Community Colleges
09.2019 - 10.2020
Program Assistant
Safer Foundation - ACE
11.2018 - 12.2020
Evening College Assistant & Classroom Assistant
Eastern Iowa Community Colleges
10.2013 - 11.2019
Operational Specialist
Steak N Shake
05.2005 - 10.2013
Bachelor of Science - Adult Education
Bellevue University
Associate of Arts - Education
Eastern Iowa Community College
GED -
Eastern Iowa Community Colleges
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