Megan L Kitchens
Vancouver,WA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Service Manager
Audi Beaverton
10.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
Service Advisor
Dick Hannah Volkswagen/Hyundai
01.2019 - 09.2022
- Identified specialized product, repair, and maintenance needs by consulting directly with customers
- Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions
- Estimated repair costs with knowledge of parts and labor prices
- Providing great customer service
- Training new service advisors
Service Advisor
Alan Webb Mazda
07.2016 - 12.2018
- Satisfied customers with expert support before, during, and after service appointments
- Identified causes of product malfunctions and credited affected customers
- Helped improve processes and products by relaying customer feedback
Overnight Freight Team Associate
New Seasons Market
01.2016 - 07.2016
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product
- Opened cartons, compared received products to packing lists, and reported discrepancies
- Coordinated easy restocking by preparing and moving pallets to designated locations
- Minimized losses with proper stock rotation and tracking procedures
- Prepared items for storage, sales and shipment with proper staging and tagging
Grocery Clerk
Fred Meyer
03.2011 - 03.2014
- Updated system records with new customer purchases and damaged inventory
- Kept stock fresh and attractive by consistently rotating items during restocking
- Updated signage and merchandise tags with new promotional prices
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
Education
High School Diploma -
Heritage
Vancouver, WA06-2010
Skills
- Customer consulting
- Payment processing
- Order documentation
- Account updates
- Time management
- Multitasking
Timeline
Service Manager
Audi Beaverton
10.2022 - Current
Service Advisor
Dick Hannah Volkswagen/Hyundai
01.2019 - 09.2022
Service Advisor
Alan Webb Mazda
07.2016 - 12.2018
Overnight Freight Team Associate
New Seasons Market
01.2016 - 07.2016
Grocery Clerk
Fred Meyer
03.2011 - 03.2014
High School Diploma -
Heritage
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