Megan Lo Cicero

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.

• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Operated and maintained applicant tracking and candidate management systems.
• Developed recruiting strategies to identify qualified candidates and build network.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Increased revenue from $48,000 in June 2021 to $67,000 in October 2021.
• Placed 200+ outbound calls per week.
• Continued to build and maintain client relationships as a high priority while filling existing orders.

• Administrative Assistant

May 2016-May 2017

• Bakery Manager

April 2017-April 2018

• Starbucks Manager

April 2018-April 2019

• Ecommerce Manager

April 2019- October 2019

• Assistant Front End Manager

September 2019- November 2020