Megan Loftus
St. Louis,MO
Summary
Accomplished and goal-oriented leader with a stellar record of managing complex and critical tasks from concept to completion. Known for surpassing the assigned tasks via a combination of lean operation methods. Proven ability to make critical decisions during challenges, preform in highly visible positions, and work under pressure to meet deadlines. Ready for a new position with an organization that offers a dynamic working environment and access to personal development opportunities.
Overview
20
20
years of professional experience
Work History
Claims Generalist Associate
PROGRESSIVE
10.2022 - Current
- Determines coverage and liability
- Interviews customers, claimants and witnesses
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Excellent customer service and care
- Partner with appraiser/estimators to manage vehicle repairs
- Total loss specialist
- Exceeds in resolving difficult claims/total losses
Supervisor of Enviornmental Health and Safety
Barnes Jewish Hospital Oncology Department
08.2022 - Current
- Supervised employees and developed training programs to ensure maximum performance.
- Supervised and supported nursing/dietary/ & housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate patient needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed nursing/dietary/ & housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Store Manager
Tuesday Morning Inc
08.2005 - 08.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Associates - Business Management
Meramec Community College
06.2008
Skills
- Experienced in Microsoft office
- Administrative Expert
- Coaching
- Recruiting & selection of candidates
- Time Management
- Customer Service
- Payroll Management
- Sales
- Merchandising
- Profit & Loss
- Budgeting & accounting
- Cost Analysis
- Supervising Experience
- Exceptional punctuality
- Strong work ethic
- Well-Organized
- Leadership
- Effective Communication
- Multitasking
- Policy Enforcement
- Infection Control
- Employee Work Scheduling
- Database Updating
- Problem Analysis & Resolution
Education and Training
other
Timeline
Claims Generalist Associate
PROGRESSIVE
10.2022 - Current
Supervisor of Enviornmental Health and Safety
Barnes Jewish Hospital Oncology Department
08.2022 - Current
Store Manager
Tuesday Morning Inc
08.2005 - 08.2017
Associates - Business Management
Meramec Community College
Similar Profiles
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Shaindia Grier-StillwellShaindia Grier-Stillwell
Insurance Agent at ProgressiveInsurance Agent at Progressive
Stevie HallStevie Hall
Managed Repair Representative at ProgressiveManaged Repair Representative at Progressive
Jason SpielmanJason Spielman
Managed Repair Representative at ProgressiveManaged Repair Representative at Progressive
Lakeisha ThomasLakeisha Thomas
Home Health Aide at AW Health CareHome Health Aide at AW Health Care