MEGAN LOPEZ
EL PASO
Summary
Payroll Specialist with over nine years of expertise in enhancing client satisfaction and operational efficiency. Demonstrates strong multi-tasking and problem-solving skills, effectively managing technical support and client service tasks. Adept at using data-driven insights to streamline process and improve team collaboration, consistently achieving measurable improvements in client loyalty.
Overview
8
8
years of professional experience
Work History
Caregiver
Cornerstone Caregiving
El Paso
04.2025 - Current
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Documented client progress and communicated changes to family members and staff.
Associate Client Support Consultant / Small Business Services
Automatic Data Processing
El Paso
11.2020 - Current
- Guide clients in payroll for enhanced satisfaction and efficiency, managing multiple accounts
- Accurately configure employee earnings, deductions and garnishments, ensuring compliance
- Implement tax jurisdictions guidelines for client’s business
- Handle multiple client interactions to deliver measurable improvements in payroll processing
Chat Technical Support – Customer Experience Operations
Dish Network
El Paso
03.2017 - 11.2020
- Guided clients on billing upgrades, and account optimization, enhancing service satisfaction
- Provided technical support and resolved issues promptly, improving client retention
- Reconnected accounts and identified long-term solutions, boosting client loyalty
- Contributed to team meetings with actionable feedback, fostering team cohesion
Education
High School Diploma -
College Career and Technology Academy
01.2015
Skills
- Ability to work unsupervised
- Active Listening
- Experience Microsoft office products
- Organizational Skills
- Ability to work in a Team environment
- Ability to Multi-task
- People-Oriented
- Self-Motivated
- Detail-Oriented
- Written & Oral communication
Accomplishments
- #1 Chat Agent Enterprise-wide, 06/01/19 & 07/01/19
- Best “Tuned Into You” call on-site
- 06/01/18
- 02/21/20
- 04/04/20
- Curiosity, Pride, Adventure, Winning (CPAW) 2017 Award, Nominated by leadership
Timeline
Caregiver
Cornerstone Caregiving
04.2025 - Current
Associate Client Support Consultant / Small Business Services
Automatic Data Processing
11.2020 - Current
Chat Technical Support – Customer Experience Operations
Dish Network
03.2017 - 11.2020
High School Diploma -
College Career and Technology Academy