Megan Lord
San Marcos,TX
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Saltgrass Steakhouse
06.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Checked guests' identification before serving alcoholic beverages.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Processed orders and sent them to kitchen employees for preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
Smallcakes Cupcakery & Creamery
03.2021 - 12.2023
- Recruited, interviewed, and hired employees.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Launched new products and services leading to increased revenue growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Speech-Language Pathology
Texas State University
San Marcos, TX05.2026
Skills
- Food Running
- Workflow Coordination
- Memory retention
- Food Safety Standards
- Conflict and Complaint Resolution
- Cleanliness standards
- Cash Handling
- Cool Under Pressure
- High Energy and Stamina
- Ability to Lift 30 Pounds
Timeline
Server
Saltgrass Steakhouse
06.2023 - Current
Manager
Smallcakes Cupcakery & Creamery
03.2021 - 12.2023
Bachelor of Science - Speech-Language Pathology
Texas State University