Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Lovvorn

Lees Summit,MO

Summary

Skilled consultant with strong expertise in providing strategic solutions and driving client success. Proven ability to deliver impactful results through effective collaboration and adaptability. Adept in problem-solving, project management, and client relationship management. Known for reliability and commitment to achieving team goals in dynamic environments.

Overview

12
12
years of professional experience

Work History

Staff Consultant

Oracle
06.2024 - Current
  • Facilitated seamless communication between team members and clients, ensuring all parties stayed fully informed throughout project lifecycles.
  • Consistently exceeded performance targets set forth by management through diligent work ethic focused on providing top-notch consulting support.
  • Maintained strict adherence to company policies, procedures, and regulatory requirements throughout all work activities.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Personnelist

Kansas Air National Guard
02.2013 - Current
  • Served as point of contact for employees regarding HR-related concerns, effectively addressing issues in a timely manner.
  • Supported internal promotions by identifying high-performing employees eligible for advancement opportunities.
  • Managed comprehensive benefits administration for all employees, ensuring timely processing and accurate recordkeeping.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Learning Consultant

Oracle
12.2021 - 06.2024
  • As a Learning Consultant, within my role requires a hybrid approach to working with our clients
  • I teach a variety of courses to internal employees and 3rd party partner system integrators
  • I am the point of contact for the development, maintenance, delivery and evaluation of client training and education programs for the Revenue Cycle course
  • It is a requirement to support day-to-day business as usual administrative tasks such as updating supporting documentation, creating new training material and hosting continuous learning calls

Federal Learning Specialist

Cerner
02.2021 - 12.2021
  • Deliver educational materials in person and virtually for federal client projects, providing additional training support to participants as needed and promptly addressing questions and concerns
  • Collecting feedback from training participants and sharing with project leadership and content owners to improve materials and delivery methods is a large part of my job
  • Provided one-on-one end-user support at federal client sites to perform high-level Cerner solution tasks and identify and surface process, workflow and technical concerns to appropriate project team members or content owners
  • Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution and present observations and feedback to appropriate stakeholders on system adoption and utilization

Patient Access Representative I

Children's Mercy Hospitals & Clinics
12.2019 - 02.2021


  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.

Conversion Support Specialist

Apex Systems
05.2019 - 12.2019
  • As a Conversion Support Specialist, it is expected to be flexible and adaptable in different work settings i.e Acute and Ambulatory
  • I aid healthcare professionals during the go-live stages of the integration to Cerner's Electronic Medical Record such as Revenue Cycle, PowerChart, FirstNet, and SurgiNet suing my customer service and problem solving skills

Administrative Assistant

Kansas Air National Guard
06.2017 - 02.2019
  • My duties as an Administrative Assistant vary, and the expectations of leadership is that I am flexible and willing to take on tasks outside of my required duties
  • My day-to-day work consists of being on various data systems such as travel system, pay, member services
  • Awards and decorations and many other systems required to do my day-to-day job
  • I am often called upon to assist with special tasks that require me to utilize my skills in communication, customer service and to expand my knowledge

Education

Bachelor's Degree - Healthcare Administration

Washburn University
12.2018

Associate degree - Human Resources

Community College of the Air Force
12.2018

Associate degree - Applied Sciences

Highland Community College
12.2015

Skills

  • Content Development
  • Data analysis
  • Organization
  • Customer relationship management
  • Problem-solving
  • Training and development

Timeline

Staff Consultant

Oracle
06.2024 - Current

Learning Consultant

Oracle
12.2021 - 06.2024

Federal Learning Specialist

Cerner
02.2021 - 12.2021

Patient Access Representative I

Children's Mercy Hospitals & Clinics
12.2019 - 02.2021

Conversion Support Specialist

Apex Systems
05.2019 - 12.2019

Administrative Assistant

Kansas Air National Guard
06.2017 - 02.2019

Personnelist

Kansas Air National Guard
02.2013 - Current

Associate degree - Human Resources

Community College of the Air Force

Associate degree - Applied Sciences

Highland Community College

Bachelor's Degree - Healthcare Administration

Washburn University

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Megan Lovvorn