Megan Lowrey
Punta Gorda,FL
Summary
Highly motivated, customer-centered professional with a strong work ethic and adaptability. Excellently skilled at providing compassionate, friendly, and caring service no matter what the role is at hand. Proven ability to work independently as well as in team settings, manage competing priorities, and perform effectively under pressure while delivering high-quality customer service at all times.
Overview
14
14
years of professional experience
Work History
Facilities Manager
Aaron's and Gooby's Self Storage, Aada's Portable
01.2016 - 11.2021
- Managed daily operations of self-storage facilities ensuring safety and cleanliness.
- Oversaw inventory management of storage units.
- Rented storage units, collected first payments and entered new renters' info into Facilities' data system.
- Collected monthly payments and audited payments received against payments due/overdue, and over-locked delinquent units as applicable.
- Took calls and virtually assisted customers who needed help in the online rental system, trouble shooting any issues they needed help with.
- General customer service and focus on customer satisfaction.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
- Prepared monthly deposits and performed weekly banking duties.
Medication Technician, CNA
Luther Park Assisted Living and Memory Care
12.2011 - 11.2014
- Administered medications in accordance with prescribed schedules and protocols.
- Accurately documented medication administration.
- Assisted in training new staff on medication procedures and safety.
- Participated in medication reconciliation during resident admissions and discharges.
- Ensured cleanliness and organization of medication storage areas for safety compliance.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Monitored vital signs before administering medications.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified expiration dates on all medications prior to dispensing them.
- Responded promptly to requests for assistance from nurses and other staff members.
- Appropriately dispensed, counted, destroyed and audited narcotic medications per federal and state regulations.
- Prepared various medications per shift to distribute to patients orally, topically, or through inhalation.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Provided support and assistance to nursing staff with patient care activities.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Assisted patients with activities of daily living, including medication reminders.
Lead Medication Technician
Hearthstone Village Assisted Living
02.2008 - 06.2011
- Administered medications according to prescribed schedules and safety protocols.
- Provided wound care and bandage changes per HHN or MD orders and supervision.
- Monitored resident health and reported changes to nursing staff promptly.
- Trained new medication technicians on policies and procedures effectively.
- Maintained accurate medication records and documentation for compliance purposes.
- Adhered strictly to HIPAA guidelines when handling patient information.
- Assisted in the inventory management of controlled substances and other medications.
- Managed the ordering process for pharmaceuticals from approved vendors in accordance with department policies and procedures.
- Obtained, recorded and reported patient vital signs for medication administration.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Followed protocols for disposing of expired or unused medications safely.
- Provided excellent services at all times with compassion and care.
- Conducted regular audits of medication administration records for compliance with regulations.
- Maintained a clean and safe environment in the medication preparation area.
Education
Medical Assistant - Medical Assisting, Medical Reception And Records
Charlotte Technical College
Port Charlotte, FL02.2025
Med Tech Certification - Medication Administration
NIC Workforce Training Center
Coeur D'Alene, ID04.2008
CNA - Certified Nurses' Assistant
NIC Workforce Training Center
Sandpoint, Idaho07.2007
High School Diploma -
Sandpoint High School
Sandpoint, ID05.2003
Skills
- Customer service, satisfaction, and utmost professionalism
- Provided courteous and efficient phone support to callers
- Effective communication
- Customer relationship management
- Facilities and inventory management
- Excellent organizational skills
- Quality assurance
- Data entry
- Conflict resolution and problem solving
- Time management
- Multitasking
- Adaptability
Timeline
Facilities Manager
Aaron's and Gooby's Self Storage, Aada's Portable
01.2016 - 11.2021
Medication Technician, CNA
Luther Park Assisted Living and Memory Care
12.2011 - 11.2014
Lead Medication Technician
Hearthstone Village Assisted Living
02.2008 - 06.2011
Medical Assistant - Medical Assisting, Medical Reception And Records
Charlotte Technical College
Med Tech Certification - Medication Administration
NIC Workforce Training Center
CNA - Certified Nurses' Assistant
NIC Workforce Training Center
High School Diploma -
Sandpoint High School