Megan Lowry

Provide complex clerical support to facilitate background checks for licensed child and adult care providers, foster and adoptive parents, and agencies, ensuring compliance with federal regulations.

• Conduct research on sensitive data, verifying identities and aliases through thorough reviews of personal information, including birthdates, social security numbers, and addresses.
• Manage and processed incoming and outgoing mail, ensuring timely and secure transmission of confidential documents.
• Maintain accurate and detailed records through data entry into spreadsheets, tracking mail and document workflows.
• Research court documents to verify instances of abuse or neglect, supporting informed decision-making.
• Compile and prepare reports for supervisors, directors, and program managers, providing critical support to ensure seamless operations.

Key Skills:

- Data entry and record-keeping

- Research and analysis

- Confidentiality and data security

- Organizational and time management

- Communication and reporting

- Compliance and regulatory adherence

Full Time/40 hours per-week

• Coordinated and managed appointment scheduling, ensuring seamless patient flow and minimizing delays.
• Provided exceptional customer service, answering incoming calls, resolving patient inquiries, and addressing concerns in a professional and courteous manner.
• Confirmed and processed patient appointments, managed follow-up appointments, and ensured accurate record-keeping.
• Handled patient payments and co-pays, maintaining accurate and up-to-date patient account information.
• Maintained confidentiality and accuracy while updating and managing medical records.
• Ensured compliance with infection control protocols by cleaning, setting up, and preparing medical examination rooms and equipment.
• Sterilized medical equipment, adhering to established standards and guidelines.

Key skills highlighted:

- Appointment scheduling and management

- Customer service and communication

- Record-keeping and data management

- Payment processing and accounting

- Medical records management

- Infection control and compliance

Full Time/40+ hours per-week

• Utilized multiple systems to execute job searches tailored to clients' current resumes, matching them with opportunities aligned with their expertise and past wage ranges.
• Coordinated client interviews with resume builders, ensuring seamless interactions and effective resume enhancement.
• Provided exceptional phone support, answering calls and directing them to relevant department personnel.

Key Achievements:

- Successfully matched clients with job openings relevant to their skills and experience

- Effectively managed client interviews and resume development sessions

- Demonstrated excellent communication and customer service skills"

Full Time/40 hours per-week

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Provided exceptional customer service, responding to guest inquiries, resolving issues, and exceeding expectations.
• Coordinated room reservations, accommodated special requests, and optimized room assignments.
• Processed guest payments, handled billing inquiries, and maintained accurate financial records.
• Trained and mentored newly hired front desk staff, promoting excellence in customer service and operational efficiency.
• Demonstrated adaptability and resilience during the transition to new ownership under IHG Hotels.

Key skills highlighted:

- Customer service and relations

- Front desk operations and management

- Room reservation and assignment

- Payment processing and financial management

- Staff training and development

- Adaptability and change management

Full Time/40 hours per-week

• Generated new sales and upgraded existing services for cable, television, and phone customers through effective cold calling and negotiation techniques.
• Consistently exceeded sales targets, earning top seller status within under two years.
• Expanded customer base by selling services to new customers and upselling to existing clients.
• Successfully promoted and sold newspaper subscriptions to current and prospective customers.
• Developed and maintained strong relationships with customers, providing exceptional service and ensuring customer satisfaction.

Key skills highlighted:

- Sales and account management

- Cold calling and negotiation

- Customer service and relations

- Upselling and cross-selling

- Communication and persuasion

- Goal achievement and sales performance

Full Time/40 hours per-week

• Analyzed and resolved customers' hardware issues, utilizing expertise in multiple systems and troubleshooting techniques.
• Customized services to meet individual customer needs, upgrading or downgrading plans as required.
• -Addressed and resolved billing inquiries, ensuring accurate billing and facilitating payment processing.
• Negotiated retention offers to retain valued customers, minimizing churn and promoting customer loyalty.
• Coordinated new service installations, including multi-package setups, and collaborated with field technicians to schedule appointments and work orders.
• Provided clear and effective communication to customers, ensuring seamless issue resolution and excellent customer experience.

Key skills highlighted:

- Technical troubleshooting and problem-solving

- Customer service and issue resolution

- Billing and payment processing

- Sales and retention negotiation

- Communication and collaboration

- Technical installation and setup

Full Time/40 hours per-week

• Processed customer transactions, handled payments, and provided excellent customer service.
• Maintained a clean and organized store environment, adhering to sanitation and safety standards.
• Worked in the meat department, ensuring accurate weighing, packaging, labeling, and product rotation.
• Demonstrated flexibility and teamwork by assisting with end-of-day sanitation tasks.

Team Leadership:

- Promoted to Team Leader in checkout services, supervising employees during shifts.

- Coordinated daily operations, ensuring efficient checkout processes and excellent customer service.

Key Skills:

- Customer service and relations

- Cash handling and payment processing

- Team leadership and supervision

- Time management and multitasking

- Adaptability and flexibility

- Sanitation and safety protocols

Full Time/40 hours per-week