Summary
Overview
Work History
Education
Skills
Timeline
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Megan L. Twaddle

New Philadelphia,Ohio

Summary

Highly experienced Customer Service and reliable accounting professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Overview

17
17
years of professional experience

Work History

Accounts Receivable Clerk

HRN Construction & Restoration
07.2022 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Operations Route Supervisor

Kimble Companies
10.2021 - 06.2022
  • Executes company policies, procedures, and safety standards
  • Scheduling, routing, communication

Operations/Payroll Clerk

Kimble Companies
09.2019 - 10.2021
  • Responsible for entering working hours into payroll
  • Processed daily, weekly production and productivity reports

Scale House Operator

Kimble Companies
10.2017 - 09.2019
  • Maintained updated knowledge of current policies and landfill regulations
  • Handled payments of cash and credit cards

Customer Service Representative

Kimble Companies
01.2008 - 07.2017
  • Seek ways to assist customer, solve problems, and reconcile differences
  • Motivated self-starter, positive attitude and professional

Education

Diploma -

Indian Valley High School
Gnadenhutten, Ohio
01.2003

Skills

  • Customer Service
  • Payroll
  • Scheduling/Routing
  • Cash Management
  • Office Administration
  • Microsoft Word
  • Written/Verbal Communication
  • Sales
  • Leadership
  • Interviewing/Hiring Candidates
  • Operations
  • Time management
  • Invoice processing
  • Collections
  • QuickBooks experience
  • Data entry and management

Timeline

Accounts Receivable Clerk

HRN Construction & Restoration
07.2022 - Current

Operations Route Supervisor

Kimble Companies
10.2021 - 06.2022

Operations/Payroll Clerk

Kimble Companies
09.2019 - 10.2021

Scale House Operator

Kimble Companies
10.2017 - 09.2019

Customer Service Representative

Kimble Companies
01.2008 - 07.2017

Diploma -

Indian Valley High School

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Megan L. Twaddle