Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN LYONS

Tucson,AZ

Summary

Service-oriented with a 10 year background in Customer Service. Core competencies include responsibility, teamwork and trustworthiness & ethics, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Overview

18
18
years of professional experience

Work History

Courtesy Clerk

Fry's Food & Drug
  • Performing customer service duties such as, assisting customers with any questions, bagging groceries, rolling in carts from parking lot,etc.

Hostess/Server

Taco Bron Restaurant
01.2007 - 08.2007
  • Welcoming customers in when entering the building, assisting them to their designated table following with taking drink orders
  • As server assisting customers and fulfilling all customer needs and requests in a timely and professional manner.

Care Giver

Danville Services of Southern Arizona
09.2009 - 03.2010
  • Assisting handicap adults in daily functions, (I.e.-bathing, changing briefs, feeding, transporting to and from day programs, in home activities, checking vitals, etc.) following a spreadsheet and maintaining all responsibilities to make sure all consumers were taken care of properly and healthy.

Manage My Life

Sears Call Center
03.2011 - 02.2012
  • In bound call center assisting customers with technical support issues and providing services and answers to help problem solve in a professional and timely manner.

E-commerce

Goodwill Industries of Southern Arizona
04.2012 - 03.2016
  • Listing Goodwill product on a nation wide website up for auction, detailing the item so the customers know the quality and condition of the items
  • Listing goal is 45 items per day
  • Covering Human Resources receptionist desk when staffing was low.

Customer Service Representative

Southwest Glassware
09.2016 - 03.2017
  • Quickly and efficiently assisting customers via walk ins or over the phone with glassware, china, etc
  • Orders and setting up delivery date and time, filling in for accounts receivable
  • Covering in warehouse when understaffed getting boxes from shelves and placing them on pallets accordingly.

Team Leader

Tractor Supply
08.2018 - 04.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Customer Service Representative

Southwest Glassware
04.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma -

Tucson Accelerated High School
Tucson, AZ

Skills

  • Customer and Personal Service
  • Active Listening
  • Self-motivation
  • Computers and Electronics
  • Adaptability
  • Communication
  • Sales

Timeline

Customer Service Representative

Southwest Glassware
04.2019 - Current

Team Leader

Tractor Supply
08.2018 - 04.2019

Customer Service Representative

Southwest Glassware
09.2016 - 03.2017

E-commerce

Goodwill Industries of Southern Arizona
04.2012 - 03.2016

Manage My Life

Sears Call Center
03.2011 - 02.2012

Care Giver

Danville Services of Southern Arizona
09.2009 - 03.2010

Hostess/Server

Taco Bron Restaurant
01.2007 - 08.2007

Courtesy Clerk

Fry's Food & Drug

Diploma -

Tucson Accelerated High School

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MEGAN LYONS