Megan Macias
Covina
Summary
Administrative professional looking to re-enter the corporate workforce after the rewarding experience of raising a family. Eager to utilize experience gained from previous work environments, along with the new skills developed as a stay-at-home parent, with a focus on streamlining office processes and enhancing operational efficiency. Known for dependability, adaptability, and fostering a collaborative environment. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and accuracy.
Overview
17
17
years of professional experience
Work History
Respite Care Provider
Maxim Healthcare Services
01.2025 - Current
- Provide respite time for a family with a special needs individual
- Encourage socialization
- Assist with meals or any personal care necessary
- Ensure safety and security of client
Classroom Volunteer
Cypress Elementary School
01.2018 - 01.2024
- Assisted teacher in classroom one to two times a week
- Provided clerical support by completing office tasks, grading papers, and inputting grades
- Worked with children in small groups to improve their skills and bring them up to grade level standards
Customer Service Representative II
In-N-Out Burger
01.2010 - 01.2018
- Address a variety of questions and concerns from customers via phone and e-mail
- Created and reviewed reports for accuracy and organization before being sent to the appropriate management teams
- Arranged training schedules for new hires and for the continuing education of existing representatives
- Updated and wrote procedural manuals
- Maintained physical and electronic files
Computer Aided Drafter
Maximum Technical Services
01.2009 - 01.2010
- Met with clients to ascertain their needs and discuss their options
- Conducted onsite inspections and assessments
- Completed blueprints using AutoCAD to be submitted to the appropriate government agency according to their specific codes and specifications
- Created lists for materials and timelines for project completion
Education
Associates of Science - Drafting and Design
ITT Technical Institute
West Covina, CA06-2009
Skills
- Microsoft Excel
- Microsoft Outlook
- Team development
- Administrative support
- De-escalation techniques
- Clerical support
- Filing
- Critical thinking
- Client satisfaction
- Problem resolution
- Disability awareness
- CPR training
Timeline
Respite Care Provider
Maxim Healthcare Services
01.2025 - Current
Classroom Volunteer
Cypress Elementary School
01.2018 - 01.2024
Customer Service Representative II
In-N-Out Burger
01.2010 - 01.2018
Computer Aided Drafter
Maximum Technical Services
01.2009 - 01.2010
Associates of Science - Drafting and Design
ITT Technical Institute