Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Macon

Frisco,TX

Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of rental market for multi-family properties and impressive financial management skills. Expert user of Yardi and CRM as well as being knowledgeable in excel and outlook .

Overview

9
9
years of professional experience

Work History

Accounts Manager

Girling Law PLLC
10.2024 - Current
  • Managed client accounts, ensuring accurate billing and timely payments.
  • Developed financial reports to identify trends and inform strategic decisions.
  • Led cross-functional teams to streamline account management processes.
  • Mentored junior staff, enhancing team performance and knowledge sharing.
  • Coordinated with sales teams to drive account growth and retention strategies.
  • Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
  • Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
  • Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Leasing Consultant

Cushman & Wakefield
03.2024 - 10.2024
  • Managed leasing processes, ensuring compliance with company policies and local regulations.
  • Developed strong relationships with prospective tenants through effective communication and follow-up strategies.
  • Conducted property tours, showcasing amenities and features to enhance tenant interest and satisfaction.
  • Coordinated lease documentation and facilitated the signing process, ensuring accuracy and completeness.
  • Implemented marketing strategies to attract new tenants, utilizing online platforms and community outreach.
  • Mentored junior leasing consultants, providing training on best practices in customer service and leasing procedures.
  • Led initiatives to improve tenant retention rates through enhanced engagement and service delivery programs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Leasing Consultant

Westdale Real Estate Investment & Management
12.2022 - 02.2024
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Customer Experience Specialist

Milestone Electric, Plumbing
06.2022 - 11.2022
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

Target Team Leader

Target
04.2020 - 06.2022
  • I exemplify the positive attitude and allows guest to feel welcomed and happy as they retrieve their necessary items
  • I also work well with my fellow team members to insure that all necessary projects and tasks are done effectively and in a timely manner.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.

Team Member

Chick-Fil-A
04.2016 - 07.2019

Education

No Degree - Early Childhood Education

Jacksonville College-Main Campus
05-2023

High School Diploma -

Rowlett High School
Rowlett, TX

Skills

  • Cash flow management
  • AP and AR management
  • Invoicing
  • Month-end reporting
  • Payroll processing
  • Payroll management
  • Account reconciliation
  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Customer service expertise
  • Lease agreements
  • File management
  • CRM software
  • Leasing and sales
  • Phone and email etiquette
  • Application processing
  • Telephone and email etiquette
  • Property tours
  • Unit inspection
  • Clear communication
  • Lease renewals
  • Creative problem solving
  • Closing techniques
  • Training and mentoring
  • Background checks
  • Property tours and inspections
  • Lead generation
  • Property management knowledge
  • Property management
  • Organized mindset
  • Cash handling
  • Maintenance requests

Timeline

Accounts Manager

Girling Law PLLC
10.2024 - Current

Leasing Consultant

Cushman & Wakefield
03.2024 - 10.2024

Leasing Consultant

Westdale Real Estate Investment & Management
12.2022 - 02.2024

Customer Experience Specialist

Milestone Electric, Plumbing
06.2022 - 11.2022

Target Team Leader

Target
04.2020 - 06.2022

Team Member

Chick-Fil-A
04.2016 - 07.2019

High School Diploma -

Rowlett High School

No Degree - Early Childhood Education

Jacksonville College-Main Campus

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