Megan Manka
Omaha
Summary
Dedicated Fiber Optic Technician with a focus on customer support and technical training. Skilled in diagnosing issues and implementing solutions to optimize telecommunications infrastructure. Committed to mentoring junior technicians and upholding quality standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
Miller Electric
08.2019 - Current
- Installed and tested fiber optic networks to ensure optimal performance and reliability.
- Diagnosed and resolved issues in fiber optic systems, enhancing operational efficiency.
- Collaborated with project teams to plan and execute installation timelines effectively.
- Conducted regular maintenance on existing fiber optic installations to prolong system lifespan.
- Trained junior technicians on best practices for fiber optic installation and troubleshooting.
- Oversaw completion of complex projects, ensuring adherence to safety regulations and company policies.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Ran Co-Ax cables, CAT 5 & 6, along with termination of both and tested their connections.
- Conducted regular inspections to identify potential issues, implementing preventive measures to enhance system reliability.
- Collaborated with project managers to develop timelines for fiber optic installations and upgrades.
- Strengthened team collaboration through regular training sessions on new industry developments and best practices for working with fiber optics.
- Enabled seamless transitions between projects by ensuring thorough documentation of work completed, lessons learned, and suggestions for future improvements.
Assistant Manager
Dominos's Pizza
07.2018 - 08.2019
- Supervised daily operations to ensure efficient workflow and optimal service delivery.
- Trained and mentored new staff on company policies and procedures to enhance team performance.
- Developed training materials that improved onboarding process for new employees, reducing adjustment time.
- Implemented inventory management systems to streamline stock levels and reduce waste effectively.
- Assisted in scheduling shifts to maintain adequate staffing during peak hours and minimize labor costs.
- Conducted regular quality checks on food preparation and customer service standards to uphold brand reputation.
- Coordinated promotional events that increased customer engagement and drove sales growth in the local market.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Got two Five star reviews and two locations I worked at.
- When additional help was needed I would deliver orders to customers
Fast Food Crew Member
Fazolis
07.2017 - 04.2018
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Implemented time management strategies to prioritize tasks effectively during high-pressure situations.
- Became familiar with products to answer questions and make suggestions.
Fast Food Crew Member
Wendys Fast Food
04.2016 - 06.2017
- Provided excellent customer service in fast-paced environment.
- Operated point-of-sale system efficiently for accurate transactions.
- Prepared food items following quality and safety standards.
- Collaborated with team members to maintain cleanliness and organization.
- Assisted in training new employees on operational procedures.
- Handled customer inquiries and resolved issues promptly.
- Monitored inventory levels and restocked supplies as needed.
- Adapted to changing demands during peak hours effectively.
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
Produce Clerk
Hy-Vee
10.2015 - 04.2016
- Assisted customers with produce selection and inquiries, enhancing shopping experience.
- Maintained product displays for optimal freshness and visual appeal.
- Monitored inventory levels, restocking items to ensure availability.
- Operated scales and cash register, accurately processing transactions.
- Implemented proper storage techniques to minimize spoilage and waste.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Engaged in regular communication with management regarding product quality issues.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
Education
No Degree - Low Voltage Technician
NECA
Omaha, NE05-2023
High School Diploma -
Benson High Magnet School
Omaha, NE05-2017
Skills
- Fiber optic safety
- OTDR operation
- Fusion splicing
- Fiber optic terminations
- Fiber optic routing
- Telecommunications infrastructure
- Technical training
- Fiber splicing expertise
- Fiber optic standards
- Wireless communications
- Customer support
- Outside plant engineering
- Data center operations
Certification
- Electrical Training Alliance - September of 2020 to May of 2023
Timeline
Fiber Optic Technician
Miller Electric
08.2019 - Current
Assistant Manager
Dominos's Pizza
07.2018 - 08.2019
Fast Food Crew Member
Fazolis
07.2017 - 04.2018
Fast Food Crew Member
Wendys Fast Food
04.2016 - 06.2017
Produce Clerk
Hy-Vee
10.2015 - 04.2016
No Degree - Low Voltage Technician
NECA
High School Diploma -
Benson High Magnet School