Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Megan Mann

Austin,TX

Summary

Motivated individual with, with proven experience in guest services, leadership operations and brand building. A diligent worker with strong organization and time management skills. Passionate for developing and maintaining mutually beneficial relationships through speaking, writing and design. A strong leader with an excitement to learn and to teach that knowledge to others.

Overview

8
8
years of professional experience

Work History

Assistant Front Office Manager

Bunkhouse
Austin, TX
09.2023 - Current
  • Maximized revenues and profits by eliminating inefficiencies and building relationships with guests to create a reoccurrence in their visits.
  • Created schedules, submitted payroll and orchestrated staff meetings to maintain open communication and quickly address concerns with all employees.
  • Handled all guest complaints with swiftness or directed guest to the proper department head that could do so.
  • Curated our retail store both in store and online through Shopify as well as handled all end of month inventory and billing.
  • Continued my growth and knowledge in systems such as OPERA, SABRE, Microsoft Excel. Shopify, Canary Technologies, Plate IQ and Resort Pass.

Assistant Manager/Event Coordinator

Blenders Eyewear
Austin, TX
02.2023 - 09.2023
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Assisted in the launching of a storefront and helped successfully introduce a new brand to the community.
  • Handled inventory counts, payroll and management of all store employees.

Front Desk Agent

Soho House
Austin, TX
03.2022 - 03.2023
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Became proficient in technical skills such as Opera, Salesforce and Microsoft Excel.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

Content Writer Intern

Opelika Observer
Opelika, AL
08.2021 - 12.2021
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
  • Edited and proofread content to verify proper grammar, quality and consistency with AP style.

Server Trainer

Taco Mama
Auburn, AL
07.2019 - 12.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted and maintained relationships with regular customers.
  • Trained new employees on all front of house positions

Secretary

Paragon Assessment And Psychotherapy Center
Huntsville, AL
07.2016 - 08.2018
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Handled payments of patients for multiple executives
  • Learned to communicate with people of all demographics

Education

Bachelor of Arts - Journalism

Auburn University
Auburn, AL
12.2021

Skills

  • Social Media Marketing and Analytics
  • Cultural awareness
  • Special Events Planning
  • Written and verbal communication
  • Inventory Oversight
  • Guest Relations Management
  • Staff Training and Development
  • Professional business writing
  • Operations Management

Accomplishments

  • Published author in co-authored book Successful Women Share the Bumpy Roads to Their Biggest Wins, through Sulit Press Publishing

Timeline

Assistant Front Office Manager

Bunkhouse
09.2023 - Current

Assistant Manager/Event Coordinator

Blenders Eyewear
02.2023 - 09.2023

Front Desk Agent

Soho House
03.2022 - 03.2023

Content Writer Intern

Opelika Observer
08.2021 - 12.2021

Server Trainer

Taco Mama
07.2019 - 12.2021

Secretary

Paragon Assessment And Psychotherapy Center
07.2016 - 08.2018

Bachelor of Arts - Journalism

Auburn University

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Megan Mann