Megan Manning
Hoover,AL
Summary
Adept at leading teams to exceed goals, my tenure at Bricktop's West End Restaurants showcases a blend of exceptional customer engagement and operational efficiency. Leveraging skills in team management and inventory control, I've implemented strategies that significantly enhanced service quality and staff performance. My approach, characterized by effective problem-solving and staff training, has consistently driven positive outcomes.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Bricktop's West End Restaurants
09.2020 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service for 200-300 reservations a day.
- Managed different departments of the restaurant, including restaurant operational supplies, FOH service, and the bar.
- Managed the restaurant operation supplies by correctly calculating inventory and ordered appropriate supplies to minimize waste and maintain optimal stock levels for seamless operation within budget.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Shift Lead
Bricktop's West End Restaurants
03.2019 - 09.2020
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Reduced wait times during peak hours by optimizing table turnover rates through efficient seating arrangements and attentive service.
- Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Fostered a positive work culture among employees through team-building activities and an open-door policy for addressing concerns or suggestions.
- Assisted in hiring processes by reviewing applications, conducting interviews, and selecting top candidates for open positions in the restaurant team.
- Implemented daily pre-shift meetings to boost team morale, share important updates, and address any concerns proactively.
- Increased employee retention by implementing thorough training programs and providing ongoing support.
Restaurant Server
Bricktop's West End Restaurants
07.2018 - 03.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Server
Seasons 52
08.2017 - 07.2018
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Upsold high-profit items to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Server
Longhorn Steakhouse
02.2015 - 08.2017
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Server
Cheddar's Scratch Kitchen
05.2014 - 08.2014
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Education
Bachelor of Science - Psychology
The University of Alabama
Tuscaloosa, AL12.2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Adaptable
- Performance Improvement
- Conflict resolution techniques
- Problem-Solving
- Team Leadership
- Training and Onboarding
- Scheduling Staff
- Collaboration and Teamwork
- Critical Thinking
- Recruitment and hiring
Timeline
Restaurant Manager
Bricktop's West End Restaurants
09.2020 - 02.2024
Restaurant Shift Lead
Bricktop's West End Restaurants
03.2019 - 09.2020
Restaurant Server
Bricktop's West End Restaurants
07.2018 - 03.2019
Restaurant Server
Seasons 52
08.2017 - 07.2018
Restaurant Server
Longhorn Steakhouse
02.2015 - 08.2017
Restaurant Server
Cheddar's Scratch Kitchen
05.2014 - 08.2014
Bachelor of Science - Psychology
The University of Alabama
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