Megan Martin
Johns Creek,GA
Summary
Dynamic college graduate with a sports management degree, extensive customer service experience, people manager and interest in the event planning field. Self-starter with sound judgment and decision-making abilities with experience in organizational management, personnel management, and operational control. Strong communications skills with the ability to collaborate with cross-functional teams to establish project plans, milestones, discuss management strategies, and develop process improvements for efficiency. Strong team player, athlete, and team leader. Peak-performer with demonstrated initiative and dedication to the achievement of organizational goals using broad-based competencies in the following areas: Customer Service, Operations Management, Sports Management, Project Management, Team Leadership, Microsoft Office, People Management, Fitness Enthusiast, Training/Coaching.
Overview
6
6
years of professional experience
Work History
Cashier
Bread and Butter Bakery
07.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Responsible for helping approximately 20 customers on a continuous basis.
Operations Manager
LA Fitness
07.2021 - 07.2025
- Responsible for assembling and managing a fully engaged and high performing membership team that aligns with company initiatives and club culture.
- Coordinated operations of department, managed events, vendor relations, and worked with cross-functional team members in the fitness facility to assist clients.
- Enforces all club rules, policies and promotes proper execution of all procedures and provide support resolution of member concerns.
- Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.
- Manage employee performance by coaching, and creating a healthy, positive working environment
- Develop and monitor monthly, quarterly, and annual metrics including employee retention and satisfaction
- Keep the club fully staffed through review of applications, interviewing making hiring recommendations to the general manager.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Responsible for making approximately 60 phone calls a day to get members to update payment methods.
Server
The Vineyard Wine Bar
11.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Responsible for approximately 3/4 tables at one time.
Education
Bachelor of Science - Sports Management
Kennesaw State University
Kennesaw05.2021
Skills
- Microsoft Office 365
- Conflict resolution
- Staff training
- Social Media
- Event Planning
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Timeline
Cashier
Bread and Butter Bakery
07.2025 - Current
Operations Manager
LA Fitness
07.2021 - 07.2025
Server
The Vineyard Wine Bar
11.2019 - 03.2020
Bachelor of Science - Sports Management
Kennesaw State University
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