MEGAN MARY COOK
Ankeny,IA
Summary
Professional with 15 years of experience excelling in relationship building, hospitality, and customer service. Known for exceptional time management and professional communication skills, consistently maintaining data accuracy and exceeding goals. Passionate about fostering positive interactions and delivering top-notch service.
Overview
7
7
years of professional experience
Work History
Administrative Assistant - Student Success Center
Mercy College of Health Sciences
Des Moines, IA
12.2023 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Administrative Assistant
Saint Ambrose Cathedral
Des Moines, Iowa
12.2021 - 12.2022
- Maintained scheduling and event calendar
- Entered information onto digital systems to maintain data quality and accuracy 100% of the time
- Received and distributed incoming mail and digital correspondence
- Generated detailed meeting documentation and transcribed recordings
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Bank Teller
Bankers Trust
West Des Moines, Iowa
10.2020 - 09.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Corporate Guest Services Coordinator
Jackson Healthcare
Alpharetta, Georgia
07.2017 - 03.2020
- Cultivated strong internal and external relationships, boosting team collaboration and client satisfaction
- Achieved 100% loyalty by promptly addressing special requests.
- Coordinated guest services for VIPs, significantly enhancing client satisfaction and operational efficiency
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Monitored lobby activity throughout the day to ensure compliance with established protocols and procedures.
Education
BACHELOR OF ARTS - JOURNALISM AND MASS COMMUNICATIONS
University of Iowa
Iowa City, Iowa05.1998
Skills
- Detail Oriented
- Professional Communication
- Excellent Customer Service
- Time Management
- Relationship Building
- Product Knowledge
- Active Listening
- Organizational Efficiency
- Team Collaboration
- Reporting Accuracy
- Work Ethics
- Punctuality
Accomplishments
Service Excellence Award, 10/01/18, Recognized for outstanding performance.
Timeline
Administrative Assistant - Student Success Center
Mercy College of Health Sciences
12.2023 - 08.2024
Administrative Assistant
Saint Ambrose Cathedral
12.2021 - 12.2022
Bank Teller
Bankers Trust
10.2020 - 09.2021
Corporate Guest Services Coordinator
Jackson Healthcare
07.2017 - 03.2020
BACHELOR OF ARTS - JOURNALISM AND MASS COMMUNICATIONS
University of Iowa