Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Megan Masink

ESTERO,FL

Summary

A highly motivated and customer-focused professional with a proven ability to lead teams, enhance customer experiences, and drive sales. I possess strong problem-solving skills, exceptional attention to detail, and a commitment to maintaining high standards in both retail and service environments. With expertise in inventory management, visual merchandising, and training, I am dedicated to contributing to the success of any team while delivering outstanding results. Ready to leverage my skills and experience to make a meaningful impact in a dynamic and fast-paced setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Master Barista/Trainer

Target
Fort Myers, FL
04.2024 - Current
  • Lead and mentor a team of baristas, ensuring high-quality beverage preparation, exceptional customer service, and adherence to Starbucks standards in a high-volume retail setting.
  • Collaborate with store management and the Starbucks district manager to stay up to date with company standards, ensuring a consistent and high-quality experience for all guests.
  • Train new staff on drink preparation, customer service techniques, and store operations, fostering a positive, efficient team environment.
  • Manage the ordering of merchandise, food items, and ingredients to ensure stock levels meet demand, while minimizing waste.
  • Handle escalated customer concerns and provide solutions, maintaining a calm and professional demeanor, while ensuring customer satisfaction.
  • Implement and maintain promotional and seasonal offerings, ensuring accurate display signage and staff knowledge to promote new menu items and special offers.
  • Monitor product quality and consistency, ensuring beverages are made to Starbucks specifications and meet customer expectations.
  • Assist in maintaining a clean, organized, and safe café environment, following health and safety regulations and best practices.
  • Contribute to achieving sales and service goals, driving loyalty program sign-ups, and enhancing the overall customer experience.

Starbucks Barista

Taget
Fort Myers, FL
08.2022 - 03.2024
  • Provide excellent customer service by preparing and serving high-quality beverages, including coffee, tea, and specialty drinks, in a fast-paced retail environment.
  • Maintain a clean and organized workspace, ensuring that equipment and supplies are stocked and properly sanitized throughout the day.
  • Follow Starbucks’ standards for food safety, cleanliness, and quality while adhering to all company policies and procedures.
  • Assist customers with product recommendations, answer questions about menu items, and accommodate special requests, ensuring a positive and personalized experience.
  • Handle cash transactions accurately, process credit card payments, and balance cash drawers at the start and end of shifts.
  • Promote Starbucks loyalty programs and Target's store promotions, encouraging customer sign-ups and fostering brand loyalty.
  • Collaborate with team members to ensure smooth operation, meet store goals, and maintain a high level of customer satisfaction.
  • Contribute to a welcoming and friendly atmosphere, providing a positive representation of the Starbucks brand within Target.

Key Holder

Francesca's Boutique
ESTERO, FL
07.2022 - 08.2022
  • Entrusted with opening and closing the store, ensuring security and proper store procedures were followed.
  • Managed daily cash handling, including balancing the register and preparing cash deposits.
  • Assisted in inventory management, tracking stock levels, and ensuring product availability.
  • Designed and implemented signage for in-store promotions, creating visually appealing displays to drive customer engagement.
  • Supported promotional efforts by highlighting new arrivals and special offers to customers, increasing awareness and sales.

Stylist

Francesca's
Hudson, OH
08.2021 - 06.2022
  • Provide personalized styling consultations to customers, helping them select outfits that align with their personal style, body type, and occasion needs.
  • Demonstrate in-depth product knowledge, recommending clothing and accessories from the boutique’s collections based on current trends, customer preferences, and seasonal needs.
  • Assist in visual merchandising and store displays, ensuring a visually appealing shopping environment that reflects the boutique’s aesthetic and brand.
  • Drive sales by upselling and cross-selling accessories and complementary items, contributing to meeting or exceeding store sales goals.
  • Build lasting relationships with customers, offering exceptional service and personalized recommendations that encourage repeat business.
  • Promote the boutique’s rewards program, explaining benefits and encouraging customers to enroll for exclusive offers and discounts.
  • Handle cash transactions accurately, processing customer purchases and returns while maintaining a balanced cash register.
  • Maintain store organization and cleanliness, ensuring an inviting atmosphere and efficient product display.

Education

Bachelor of Arts -

Florida Gulf Coast University
Fort Myers, FL
05-2026

High School Diploma -

Hudson High School
Hudson
05-2022

Skills

  • Customer service excellence
  • Product Knowledge
  • Team Leadership and Training
  • Sales and upselling
  • Inventory Management and Ordering
  • Cash Handling and POS Systems
  • Adaptability and problem-solving

Languages

English
Native/ Bilingual

Certification

  • Drivers License

References

References available upon request.

Timeline

Master Barista/Trainer

Target
04.2024 - Current

Starbucks Barista

Taget
08.2022 - 03.2024

Key Holder

Francesca's Boutique
07.2022 - 08.2022

Stylist

Francesca's
08.2021 - 06.2022

Bachelor of Arts -

Florida Gulf Coast University

High School Diploma -

Hudson High School

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Megan Masink