Megan Mason
Spokane,WA
Summary
Dynamic District Manager with extensive experience in managing multiple restaurant locations, ensuring compliance, and boosting employee morale. Skilled in new store openings, financial oversight, and customer satisfaction. Proven track record in driving revenue growth and fostering continuous improvement within diverse teams.
Overview
15
15
years of professional experience
Work History
District Manager
The Old Spaghetti Factory International Inc.
11.2018 - 08.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
General Manager
The Old Spaghetti Factory International Inc.
07.2011 - 11.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Restaurant Manager
Panera Bread
08.2009 - 05.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
BBA - Business
Texas A&M University
Corpus Christi, TX08.2009
Skills
- Operations Leader for new restaurant openings
- Customer Service
- Recruiting and Hiring
- Training, Coaching, and Team Development
- Goal Setting and Performance Metrics
- Multi-unit Management
- Leadership Skills
- Strategic Planning
- Behavioral Styles Trainer
Timeline
District Manager
The Old Spaghetti Factory International Inc.
11.2018 - 08.2024
General Manager
The Old Spaghetti Factory International Inc.
07.2011 - 11.2018
Restaurant Manager
Panera Bread
08.2009 - 05.2011
BBA - Business
Texas A&M University
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