Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Matsuo-Morales

San dimas,CA

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tea Barista

Torotea
05.2025 - Current
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Barista

Reborn Coffee
01.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Front End Courtesy Clerk & Starbucks Barista

Vons Grocery Store
12.2021 - 03.2024
  • Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
  • Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Restocked and organized merchandise in front lanes.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Associate of Science - Fire Science

Mt. San Antonio College
Walnut, CA
11-2025

Skills

  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Reliable and dependable
  • Multitasking
  • Verbal and written communication
  • Cash handling
  • Hospitality and professionalism
  • Safe food handling

Certification

  • Licensed - Food Handlers
  • Certified - EMT

Timeline

Tea Barista

Torotea
05.2025 - Current

Barista

Reborn Coffee
01.2023 - Current

Front End Courtesy Clerk & Starbucks Barista

Vons Grocery Store
12.2021 - 03.2024

Associate of Science - Fire Science

Mt. San Antonio College

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